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Service Desk System Administrator Jobs

System Administrator/Windows Tier 1/2 Service Desk
By Leidos At , Bethesda, 20889 $66,300 - $137,700 a year
Effective time management skills and ability to work independently and prioritize work efforts based on customer and mission impact.
Experience with operating system/application patch management methodologies
Document and track customer requests and incident in the customer’s approved IT Service Management (ITSM) solution.
Actively participate in Continual Service Improvement Activities to share their experience and knowledge and support service enhancement.
Experience troubleshooting operating system, application, and patch deployment issues at the workstation to restore communication to centralized SCCM/MECM/WSUS capabilities
Ability to utilize an IT Service Management (ITSM) tool to properly document, track, and resolve customer incidents and requests.
Service Desk Jr. Administrator
By General Dynamics Information Technology At , Virginia Beach
BA/BS and 2 years of related experience. (Additional Education, Training, Certifications or Work Experience can be substituted for degree or experience)
2-5 years of directly related experience in Service Desk administration and analysis.
Security+ CE Certification required; DoD compliance 8570.01M applies
Windows 10 Operating System experience
Requires a strong working knowledge of information systems and application fundamentals
Excellent troubleshooting and problem solving skills
Salesforce Administrator - Service Desk
By Podium Infotech At , Remote
Participate in the planning, management and execution of internally identified system projects
Additional benefits for fully remote employees
Provide training to sales operations, finance teams and end users
Manage technology solutions (DocuSign, Stripe, NetSuite, etc)
Bachelor's degree in a related field, or equivalent training, fellowship, or work experience
Knowledge of visual flows, process builder, and organizational architecture
Service Desk Administrator (Remote)
By ManTech International Corporation At , Remote $50,500 - $60,000 a year
Experience working with a trouble ticket management system
Requires frequently communicates with co-workers, management, and customers
A minimum of 1 year of professional experience in Information Technology or a directly related field
Proven experience providing IT support to users via phone, email, and/or in person
Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products
Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software
Help Desk Technician/System Administrator
By Sandbox Technologies At , Burbank, 91505, Ca $50,000 - $75,000 a year
Administer Azure AD user/group creation and management
Administer Exchange cloud server including user mailbox creation and management
Administer OneDrive and SharePoint sites including site creation and management
We offer great benefits, generous holiday schedule and fun perks!
Working knowledge of Mac OSX and iOS and the applicable hardware (Macbook Pro, iMac, iPhone, iPad)
Working knowledge of Apple cloud services for backup, syncing devices and configuring on iPhone and iPad hardware

Are you looking for an exciting opportunity to join a dynamic team as a Service Desk System Administrator? We are looking for a motivated individual to join our team and help us provide exceptional customer service and technical support. You will be responsible for managing and maintaining our IT systems, troubleshooting technical issues, and providing technical advice and guidance to our customers. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview A Service Desk System Administrator is responsible for providing technical support to customers and employees. They are responsible for troubleshooting, resolving, and documenting technical issues related to computer hardware, software, and network systems. They also provide assistance with system maintenance, upgrades, and installation of new systems. Detailed Job Description A Service Desk System Administrator is responsible for providing technical support to customers and employees. This includes troubleshooting, resolving, and documenting technical issues related to computer hardware, software, and network systems. They also provide assistance with system maintenance, upgrades, and installation of new systems. The Service Desk System Administrator will also be responsible for monitoring system performance, responding to system alerts, and ensuring system security. They will also be responsible for providing technical training and support to users. Job Skills Required
• Knowledge of computer hardware, software, and network systems
• Ability to troubleshoot and resolve technical issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively
• Knowledge of system security and data protection
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• A+ Certification or equivalent
• Microsoft Certified Professional (MCP) or equivalent
• Experience with Windows and Linux operating systems
• Experience with network protocols and technologies
Job Knowledge
• Knowledge of computer hardware, software, and network systems
• Knowledge of system security and data protection
• Knowledge of Windows and Linux operating systems
• Knowledge of network protocols and technologies
• Knowledge of system maintenance and upgrades
Job Experience
• At least two years of experience in a technical support role
• Experience with troubleshooting and resolving technical issues
• Experience with system maintenance, upgrades, and installation of new systems
• Experience with providing technical training and support to users
• Experience with monitoring system performance and responding to system alerts
Job Responsibilities
• Troubleshoot and resolve technical issues related to computer hardware, software, and network systems
• Provide assistance with system maintenance, upgrades, and installation of new systems
• Monitor system performance and respond to system alerts
• Ensure system security and data protection
• Provide technical training and support to users
• Document technical issues and resolutions