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Service Desk Support Level Ii Jobs

Service Desk Support–Level 1-2
By InnovaCare Health At Orlando, FL, United States
Strong interpersonal and problem-solving skills; knowledge of Windows operating systems, word processing software, computer hardware, and networking helpful.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Provide remote and onsite technical support, which includes desktop(s), laptop(s), printer(s), firewall(s), switch(s), access point(s), peripheral(s), and software(s).
Work closely with teammates, managed services provider(s) and vendor(s) as need to resolve problems.
Working knowledge of Microsoft products such as Office 365, SharePoint, One Drive.
Experience with VOIP telephony, Cisco Meraki Firewall, Cisco Switches, Access Point, and Cabling are a big plus.
Service Desk Support Specialist Ii (West Coast)
By Acumen, LLC At , Remote $60,000 - $65,000 a year
Monitors and enforces data transfers between information systems, certifies appropriate data access, and enforces the company’s data security requirements
Bachelor’s degree in technological field or commensurate relevant experience
1-3 years of Service Desk or Customer Support experience
Strong oral and written communication skills
Strong customer service skills - courteous and professional in person and on the phone
Strong organizational skills and attention to detail
Service Desk Analyst Ii
By Duke University At , Durham, 27710
Excellent time-management and organizational skills
Experience in customer service and incident management tools (ServiceNow experience preferred)
Work with the Help Desk management to ensure smooth communication and escalation flow during major outages.
Exceptional customer service skills, including verbal and written communication skills
Expert knowledge of Windows and Macintosh operating systems, as well as strong familiarity with Linux/UNIX
Demonstrated analytical skills, including computer troubleshooting techniques
Service Desk & Desktop Support Specialist Ii (It)
By SAG-AFTRA At Los Angeles, CA, United States
Bachelor’s degree preferred, or an equivalent combination of education and experience.
Demonstrate excellent verbal and written communication skills, as well as presentation
Strong knowledge of MacOS X and Intel-based Apple computers.
Minimum five (5) years providing computer support, of which two (2) years should include IT Helpdesk support responsibilities.
The salary for this position is $55,000 annually along with excellent employee benefits and perks such as a 35-hour work week.
Balance between work and home life responsibilities
Service Desk Specialist (Level I & Ii)
By XPERTECHS At , Columbia, Md
At least 2 years recent Service Desk experience to the small or mid-sized business market
Excellent written and verbal communication skills are essential
Effective organizational, multi-tasking, and prioritization skills
Associate’s Degree (with a Bachelor’s degree preferred)
Strong aptitude in OS repairs, malware and virus removal, hardware, software, upgrades and troubleshooting
Demonstrate a willingness to meet or exceed needs of clients by pursuing improved causes of action
Service Desk Support Level Ii
By TekSynap At Massachusetts, United States
Configure security management and encryption software on managed devices.
Develop, institute, and maintain Standard Operating Procedures (SOP) in the areas of incident management, service requests and Application Support services.
Uncrate, accept/test, burn-in, configure and manage computers, laptops, mobile devices, printers and other new peripheral equipment upon receipt.
Developing and managing customer service performance requirements.
Configure and manage user accounts across systems.
Agile Development Methodology experience or similar methodology desired