Register
Recruit Create CV

Service Desk Professional Jobs in Iowa

Service Desk Engineer Jobs
By Nexus Technologies LLC At , Remote $23 - $27 an hour
100% remote – work from home
Answer up to 20 calls per day and manage up to 15 tickets at a time
We’re happy to provide our full benefits guide at any point in the process!
Culture Index is offered in 30 languages - select in your native language!
One-hour technical interview with Hiring Manager (virtual)
30 min follow-up Hiring Manager interview
Service Desk Manager Jobs
By Leidos At , Remote $59,150 - $122,850 a year
Excellent written and verbal communications skills
Excellent verbal and written communication skills
Prior experience leading helpdesk/service desk teams
Experience with commercial cloud providers including AWS
Looking for an exciting opportunity to make an impact as Help Desk Manager?
Managing the help desk team and evaluate performance
Service Desk Supervisor Jobs
By Sparksoft Corporation At , Remote
3 plus years of experience supporting a service desk or call center operation in a management role.
Understanding and experience with service desk/call center workforce management tools.
Experience with Jira/Confluence and password management tools
Experience with case management workflows using Pega or other CRM/Workflow systems.
2 plus years of experience in the health industry/health insurance domain is preferred but not required.
Experience with CMS Marketplace eligibility and appeal processing
Global Service Desk Manager
By Amyris, Inc. At , Tampa, Fl $102,500 - $159,000 a year
Bachelor of Science in Information Systems, Information Technology, Management, Engineering, Computer Science or equivalent experience.
Knowledge and understanding of best practices for service management.
Manage and provide oversight of contractors providing local helpdesk support for remote sites.
5 or more years of related technical and managerial experience in an end-to-end service desk and desk side service delivery environment.
Familiarity with service desk technologies including IT Service Management.
Develop relationships with key counterparts inside of Amyris to understand their experience

Are you looking for a challenging and rewarding role in IT? We are looking for a Service Desk Professional to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you have excellent communication skills, a passion for technology, and a desire to help others, this could be the perfect job for you!

Overview:

A Service Desk Professional is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints.

Detailed Job Description:

Service Desk Professionals are responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. They must be able to quickly diagnose and resolve problems, and provide clear and concise instructions to customers. Service Desk Professionals must also be able to work with a variety of software and hardware, and be knowledgeable about the latest technologies.

What is Service Desk Professional Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks

What is Service Desk Professional Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Experience in a customer service role
• Experience with troubleshooting hardware and software issues

What is Service Desk Professional Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of customer service software, such as CRM systems

What is Service Desk Professional Job Experience?

• Experience in a customer service role
• Experience with troubleshooting hardware and software issues
• Experience with customer service software, such as CRM systems

What is Service Desk Professional Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot hardware and software issues
• Provide technical advice and support
• Resolve customer complaints
• Document customer interactions and issue resolutions
• Monitor customer service metrics
• Update customer service software with issue resolutions