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Service Delivery Analyst Jobs

Service Delivery Analyst - Global Payment Network (Spanish Required)
By Amex At , Phoenix, Az $70,000 - $135,000 a year
The successful candidate will have the ability to adapt to ever-changing processing requirements and tools.
Preferred degree in Computer Science, Network, Finance or related field
Preferred 5-10 years of applicable experience.
Ability to demonstrate professional and courteous oral and written communication skills is required.
Excellent soft skills including: Listening, Self-Control, Positivity, Assertiveness, Conflict Resolution, Empathy, Depersonalization & Taking Responsibility
Experience with business processes or operations around authorizations & file transfers
Service Delivery - Analyst I
By Amex At , Scottsdale, Az $85,000 - $150,000 a year
Keen analytical skills to assess potential impact of environmental changes to End User applications and job duties.
Researches and documents front line user profiles (Identity bundles, IAM attributes, etc.) by role type; tests and manages changes to them.
Independently seeks additional product & industry knowledge.
3 plus years’ experience in a technical customer or product support role.
2 plus years’ experience working in Amex IMSS back-end system creating hierarchy structures
Working knowledge of basic test case design and execution protocols.
Service Delivery Specialist Jobs
By Therapy Brands At Minneapolis, MN, United States
A team player that possesses the ability to work effectively with customers, co-workers, and management.
Increase customer satisfaction and build loyalty by providing an amazing, personal customer experience.
Bachelor’s degree OR two years of relevant customer support experience
Excellent communication skills (Verbal and Written)
Experience with ZenDesk and Azure a plus
Respond to and resolve customer questions through chat, e-mail, and telephone calls quickly and effectively.
Delivery & Service Administrator Jobs
By Domino's Corporate At , Edison, 08837, Nj $20 an hour
Knowledge of DOT rules and regulations
Knowledge of MS Office; proficiency in Excel a plus
Excellent organizational and communication skills
(15%) Maintain driver qualification files
Log tractor/trailers used for routes
Voicemails to drivers regarding route info

Are you looking for an exciting opportunity to use your analytical skills to help deliver exceptional customer service? We are looking for a Service Delivery Analyst to join our team and help us provide the best customer experience possible. If you have a passion for problem solving and a drive to make a difference, this is the job for you!

Service Delivery Analyst Job Skills:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to manage multiple tasks and prioritize workload
• Knowledge of customer service principles and practices
• Knowledge of IT service management principles and practices
• Knowledge of ITIL (Information Technology Infrastructure Library)
• Knowledge of project management principles and practices
• Knowledge of software development life cycle
• Knowledge of database management systems
• Knowledge of network and system administration
• Knowledge of scripting languages
• Knowledge of software development tools

What is Service Delivery Analyst Job Qualifications?

• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications in IT service management, project management, software development, or related areas
• Experience in customer service, IT service management, project management, software development, or related areas

What is Service Delivery Analyst Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of IT service management principles and practices
• Knowledge of ITIL (Information Technology Infrastructure Library)
• Knowledge of project management principles and practices
• Knowledge of software development life cycle
• Knowledge of database management systems
• Knowledge of network and