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Senior It Systems Support Analyst Jobs in Tennessee

Systems Support Analyst (It)
By Arizona State University At , Tempe $53,650 a year
Demonstrated knowledge of effective troubleshooting process and ability to implement creative solutions remotely and in person
Experience providing technical customer service to a diverse customer base, preferably in an educational setting or similar environment
Deploys software remotely via JAMF and SCCM in accordance with ET standards and licensing
Develops and applies standard computer images with authorized software to computers to ensure a standard user experience
Experience in self-managing and adapting to current priorities while meeting the expectations of our service partnership agreements
Experience working in a small team of IT technicians providing troubleshooting support for hardware and software IT issues

Are you an experienced IT Systems Support Analyst looking for a new challenge? We are looking for a Senior IT Systems Support Analyst to join our team and provide technical support and maintenance for our IT systems. You will be responsible for troubleshooting and resolving system issues, monitoring system performance, and providing technical assistance to our users. If you have a passion for technology and a desire to help our users succeed, this is the perfect opportunity for you!

Overview A Senior IT Systems Support Analyst is responsible for providing technical support and assistance to users of computer systems, networks, and software applications. They troubleshoot and resolve technical issues, provide technical advice and guidance, and ensure that systems are running optimally. Detailed Job Description The Senior IT Systems Support Analyst is responsible for providing technical support and assistance to users of computer systems, networks, and software applications. This includes troubleshooting and resolving technical issues, providing technical advice and guidance, and ensuring that systems are running optimally. The Senior IT Systems Support Analyst will also be responsible for monitoring system performance, identifying and resolving system issues, and providing technical support to users. Job Skills Required
• Excellent problem-solving and analytical skills
• Knowledge of computer systems, networks, and software applications
• Ability to troubleshoot and resolve technical issues
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Knowledge of system security and data protection
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT systems support
• Experience with Windows and Linux operating systems
• Experience with network protocols and technologies
• Experience with virtualization technologies
• Knowledge of scripting languages
• Knowledge of system security and data protection
Job Knowledge
• Knowledge of computer systems, networks, and software applications
• Knowledge of system security and data protection
• Knowledge of Windows and Linux operating systems
• Knowledge of network protocols and technologies
• Knowledge of virtualization technologies
• Knowledge of scripting languages
Job Experience
• 5+ years of experience in IT systems support
• Experience troubleshooting and resolving technical issues
• Experience providing technical support and advice
• Experience monitoring system performance
• Experience identifying and resolving system issues
Job Responsibilities
• Provide technical support and assistance to users of computer systems, networks, and software applications
• Troubleshoot and resolve technical issues
• Monitor system performance and identify and resolve system issues
• Provide technical advice and guidance to users
• Ensure that systems are running optimally
• Maintain system security and data protection