Register
Recruit Create CV

Senior Operations Contact Center Engineer Jobs

Senior Director, Contact Center & Operations
By Zenex Partners At United States
Proven experience (typically 8+ years) in contact center management, preferably within the travel industry.
Bachelor’s degree in business administration, Travel Management, or a related field. A master's degree is a plus.
Develop and manage budgets for the contact center and operations departments.
In-depth knowledge of contact center operations, call center technologies, and customer service best practices.
Exceptional communication and interpersonal skills, capable of collaborating with cross-functional teams.
Responsibilities of Senior Director, Contact Center and Operations
Director Of Contact Center Operations
By StateServ At United States
Specialized Knowledge, Skills & Abilities:
Familiarity with contact management software is strongly preferred
Direct managerial responsibility for Supervisors and indirect staff that reports into contact center operations
Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is strongly preferred
Strong organizational, leadership and decision-making skills are required to perform the functions as described
Knowledge and understanding of StateServ Medical’s proprietary software is preferred
Sales Engineer - Solutions Engineer - A.i.-Infused Contact Center Saas - 3.8 Glassdoor - 200+ Global Clients
By RevsUp, a Recruitment Entrepreneur Company At Dallas-Fort Worth Metroplex, United States
· Bachelor’s degree (or an equivalent combination of education and job-related experience)
* Individual contributor working either remotely or hybrid in the Dallas area – relocation available.
* We provide Fortune 500-quality benefits, global exposure, and a commitment to professional development.
* You have 2 to 5 years of Contact Center experience.
· 2 to 5 years of Contact Center experience.
· Experience designing and implementing proactive omnichannel engagement strategies with a contact center is required.
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
By Mercy At , St. Louis, 63141
Strong project management skills; organized with meticulous attention to detail.
Major budget creation and management including long-range planning
Minimum of 5 years operational leadership experience
Multi-site leadership experience is a must.
Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding
Ability to effectively manage multiple projects, schedules and needs to meet shifting
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
By Mercy At , St. Louis, 63141, Mo
Strong project management skills; organized with meticulous attention to detail.
Major budget creation and management including long-range planning
Minimum of 5 years operational leadership experience
Multi-site leadership experience is a must.
Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding
Ability to effectively manage multiple projects, schedules and needs to meet shifting
Zoom Contact Center Solution Engineer (East)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management,etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Zoom Contact Center Solution Engineer (Central)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Senior Operations Engineer Jobs
By Franklin Fitch At Stamford, CT, United States
✔ Are you looking for an exciting position with a leading Asset Management Firm?
✔ Are you looking for a company that offers a great culture and work-life balance?
Automation tools (PowerShell/Splunk) - expert level
Market data platforms (Bloomberg, Neovest etc)
Senior Operations Engineer | $140,000-200,000 base with great bonus | New York or Stamford, CT
✔ Are you looking for a stable career with multiple progression pathways?
Contact Center Engineer - Telephony
By Live Nation At , Remote
HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
Coordinates with business analysts and stakeholders as needed to determine business needs or requirements
2+ years of experience in systems engineering, with a focus on telephony systems, particularly Five9
Experience with Zendesk administration is a plus
Strong troubleshooting and problem-solving skills
Excellent communication and collaboration skills
Zoom Contact Center Solution Engineer (West)
By Zoom Video Communications, Inc. At , Remote From $135,400 a year
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
Contact Center Operations Trainer
By Kitsap Credit Union At , Bremerton, 98311, Wa $25.90 - $38.84 an hour
Excellent time management skills with a proven ability to meet deadlines.
Establishes and maintains constructive, cooperative, and collaborative internal working relationships. Represents management objectives in a positive and influential manner.
Bachelor’s degree in Education, Organizational Development, Instructional Design, related field, or equivalent experience.
1-2 years training facilitation experience or equivalent financial industry experience.
Excellent verbal and written communication skills.
Excellent organizational skills with attention to detail and business-oriented thinking.
Contact Center (Telephony) Analyst, Product Operations
By Upstart At United States
Work cross-functionally with IT, Compliance, Change Management and other teams to support the launch of new system features
Experience working cross-functionally between operations and technical teams to write business requirements
Manage and document contact center phone configurations for all workflows and lending partner launches
Create and work with stakeholders to get sign off on requirements that specify how new tools and features should work
Experience configuring telephony, collections, or similar contact center systems
Experience working with cross-functional teams and understanding the the cross-functional and business implications of decisions
Zoom Contact Center Solution Engineer (West)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Contact Center Operations Supervisor - Sacramento
By PG&E Corporation At , Sacramento, 95833, Ca

A reasonable salary range is:

Contact Center Representative, Retail Banking Operations
By HomeStreet Bank At , Federal Way, 98003, Wa $20.14 - $28.17 an hour
6 months customer service experience.
Exceptional verbal and written communication skills, customer service skills, and the ability to analyze, organize, and present information.
Strong interpersonal skills to fully identify the need and resolve while minimizing client effort.
Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems.
Excellent organizational skills, attention to detail and ability to prioritize and follow-up in a timely manner.
Benefits worth writing home about:
Director Contact Center Analytics (Operations & Strategy)
By BNSF Railway At , Fort Worth, 76131, Tx $107,700 - $155,600 a year
Experience with Salesforce Service Cloud and Case Management capabilities
Drive, initiate & support enhancements to Case Management
Basic understanding of telephony systems and integrations with Case Management CRM
BNSF offers competitive benefit programs and services including, but not limited to
Stay abreast of developing capabilities with artificial intelligence (AI) and machine learning (ML) for potential Contact Center applications
Understanding of Contact Center dynamics and associated KPIs to drive excellent Customer Experience
Senior Contact Center Administrator (Remote)
By Path At United States
Experience working cross-functionally with sales and marketing team processes (lead management, prospecting, contracts, etc).
3-5 years of contact center, sales, revenue operations, customer service management or related experience
Support the enterprise tools service management team with tier 2 escalations for technical support
Experience working with sales and customer success managers to solve complex operational problems
Collaborating with GTM project managers and the Enterprise Tools team to integrate these tools seamlessly in to custom facing team workflows
Ensure that Path is compliant with regulatory requirements
Contact Center Engineer Jobs
By RogueThink Inc. At Arlington, VA, United States
CloudFormation, CloudTrail, CloudWatch, IAM, KMS, Systems Manager, Secrets Manager
Knowledge in legacy contact center's and IVR's, with associated business tooling
A mindset of automating everything, with experience demonstrating this.
Gov cloud automaton tooling and scripting experience - CFN, Terraform, Ansible, and Jenkins.
Knowledge of CRM solutions and integrations with contact centers like Amazon Connect
AWS Associate or Professional certifications

Are you an experienced Senior Operations Contact Center Engineer looking for a new challenge? We are looking for a motivated and experienced individual to join our team and help us deliver world-class customer service. You will be responsible for managing and maintaining our contact center systems and ensuring that our customers receive the best possible service. If you are looking for an opportunity to make a difference and be part of a dynamic team, then this is the job for you!

What is Senior Operations Contact Center Engineer Skill Requirements?

• Knowledge of contact center operations, including call routing, IVR, ACD, and CTI
• Knowledge of customer service best practices
• Ability to troubleshoot and resolve technical issues
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of scripting and programming languages
• Knowledge of databases and reporting tools

What is Senior Operations Contact Center Engineer Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in contact center operations
• Experience with contact center technologies such as Avaya, Cisco, Genesys, etc.
• Experience with scripting and programming languages such as Java, C++, Python, etc.
• Experience with databases and reporting tools such as SQL, Oracle, etc.
• Experience with customer service best practices

What is Senior Operations Contact Center Engineer Knowledge?

• Knowledge of contact center operations, including call routing, IVR, ACD, and CTI
• Knowledge of customer service best practices
• Knowledge of scripting and programming languages
• Knowledge of databases and reporting tools

What is Senior Operations Contact Center Engineer Experience?

• 5+ years of experience in contact center operations
• Experience with contact