Register
Recruit Create CV

Senior Customer Service Manager Jobs

Senior Customer Service Manager
By Minka Lighting, LLC At , Corona, 92880 $5,693 - $12,403 a month
Participating in leadership meetings with management team as a representative for associate concerns, progress, policies, and guidelines
A minimum of 7+ years meaningful work experience strongly recommended
Previous experience with Shoretel, MiTel is a plus
Prior experience with Oracle required
Strong written and verbal communication skills with ability to communicate across all levels of the organization
Day-to-day operations and scheduling of the Concierge Team
Senior Service Manager ($80,300.00-$119,900.00)
By Apartments - On-Site (Apt OnSite) At , Irvine, 92612 $80,300 - $119,900 a year
Ensure all safety, technical, and management training is initiated and delivered to the maintenance team.
Maintain awareness and support the Company’s energy and water management initiatives.
Previous Service Manager experience required.
Minimum Qualifications / Other Expectations:
Ensures the condition and quality of the communities meet the Irvine Company standards at all times.
Implement efficient methods and schedules that allow for proper preventive maintenance of the community.
Senior Service Manager Jobs
By Gables Residential At , Denver, 80209, Co $28 - $44 an hour
Experienced in supervising a team while completing the building and annual unit inspections to comply with local regulations.
Organized and punctual, you are comfortable collaborating with the General Manager to set expectations and meet deadlines.
3-5 years’ experience working in apartment maintenance
EPA Certification Type I and II
Award-winning training program that supports career growth through associate development and additional certifications.
Compensation: $28.00-$44.00 hourly plus bonuses and health/retirement benefits An
Senior Program Manager - Customer Service (Remote)
By Siemens At Alpharetta, GA, United States
Required Knowledge/Skills, Education, And Experience
Preferred Knowledge/Skills, Education, and Experience:
Bachelor’s degree in Engineering, Business, or Finance (or equivalent work experience)
Demonstrated experience using data and process knowledge to identify and solve problems
8+ years of experience leading programs related to business growth and/or customer service
Excellent interpersonal and communication (Written, Verbal and Presentation) skills
Senior Director Planning & Customer Service
By Lindt & Sprüngli (North America) Inc. At Kansas City, MO, United States
Ensure cross functional communication and collaboration with product life cycle management, sales, finance, and sourcing teams
Streamline customer service processes, including order management, order taking and product fulfillment
Implement consistent KPIs and customer management processes across the enterprise to help optimize service to customers
Interpersonal skills necessary to build support, influence action, and drive culture change, including experience building, developing, and leading high-performing teams
Lead the development and manage all integrated business planning processes including:
10+ years’ experience leading cross-functional, omni-channel S&OP process development in a high-SKU environment, preferably with high seasonality
Senior Customer Service Manager
By Hoya At Largo, FL, United States
Handle daily operational responsibility, customer escalations, CSR coaching and counseling, and enterprise level management functions
Manage customer relationships, handle escalations, ensure proactive relationship management is taking place
Responsible for working with Territory Sales Managers and other Sales team management to resolving customer issues and complaints
Minimum 8 years’ experience in the optical industry
Must have excellent relationship building skills
Accountable for KPI targets (for all locations, if multiple locations are involved) to customer care leadership
Senior Customer Service Coordinator
By CYB Human Resources At Denver, CO, United States
Creating SOPs on all Customer Service Procedures
Developing order tagging nomenclature, managing adherence and organizing and analyzing the statistical data
Supervising day-to-day operations in the customer service department
Responding to customer service issues in a timely manner
Creating effective customer service procedures, policies, and standards
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
Senior Director Planning&Customer Service
By Lindt & Sprüngli (North America) Inc. At Kansas City, MO, United States
Ensure cross functional communication and collaboration with product life cycle management, sales, finance, and sourcing teams
Streamline customer service processes, including order management, order taking and product fulfillment
Implement consistent KPIs and customer management processes across the enterprise to help optimize service to customers
Interpersonal skills necessary to build support, influence action, and drive culture change, including experience building, developing, and leading high-performing teams
Lead the development and manage all integrated business planning processes including:
10+ years’ experience leading cross-functional, omni-channel S&OP process development in a high-SKU environment, preferably with high seasonality
Senior Customer Service Manager, Experian Consumer Services (Us Remote)
By Experian At Costa Mesa, CA, United States
Financial services, payments, Fintech experience, with expertise in fulfilling operational and regulatory requirements
Lead and manage best in class customer service function and CS delivery team
Track, trend, analyze and manage KPIs, including SLAs, service/ops KPIs, customer satisfaction (NPS, CSAT)
Develop and optimize operational requirements, processes and procedures
Drive efficient, cost effective, multi-channel service delivery and manage to service budget
Create a seamless customer experience for existing and new products and services
Senior Service Manager Jobs
By OneWeb At United States
Become an integral part of the OneWeb Service Management Team
Implement a governance framework that you know from vast experience will support both the Distribution Partner and OneWeb’s requirements
Provide KPI and SLA management across your nominated Distribution Partner portfolios as per definition in the contract
Drive Customer Experience to the stars
Work with both internal stakeholders and our Distribution Partners to create a customer experience model
Manage the customer satisfaction program & embrace continual service improvement
Customer Service Senior Manager – Evernorth – Hybrid In Franklin, Tn
By The Cigna Group At Tennessee, United States
Demonstrated project management and organizational skills
Collaborates with key stakeholders across the organization, such as Operations Finance, Procurement, Legal/Compliance, Technology, Workforce Management, Supply Chain, and Account Management
Communicates recommendations to management/senior business leaders through effective written and verbal communication
Acts as a liaison to account management and the client. Actively participates in client related conversations and on-going review
Oversee People Initiatives with Human Resources including compensation planning, performance management, staffing, employee relations, employee recruitment, training, teaming and employee development
5-10 years of relevant operations experience; to include experience in contact center environment
Senior Manager, Customer Service – Philadelphia, Pennsylvania
By Universal Music Group At , Philadelphia, Pa
Collaborate with Fan Services management team to track and analyze escalated fan issues
Manage team of cross-functional support coordinators to ensure fan to label feedback loop is consistently monitored and maintained
Manage relationship with current third-party vendors to ensure tools are working to properly fit business needs
Strong communication skills, both verbal and written.
Exceptional leadership skills with the ability to coach and drive results
Excellent follow-up skills and 100% follow through on commitments.
Senior Manager, Customer Service Training
By VSP Vision Care At United States

Typically Has The Following Skills Or Abilities

Senior Customer Service Manager
By The Resume Rescue At United States
● Account management experience related to software or in the industrial/manufacturing industries is preferred but not required
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
● Excellent customer service skills
● Excellent interpersonal and telephone skills
● At least four years of customer service experience required.
● Previous experience in a supervisory role preferred.
Customer Service Manager Senior - Marijuana Licensing
By State of Arizona At , Phoenix, Az $77,000 a year
Knowledge, Skills & Abilities (KSAs):
Supervision management principles and techniques.
Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
Organizational management and task prioritization.
Necessary abilities include: excellent written, verbal and presentation skills, ability to communicate, collaborate and provide consultation to internal and external customers.
Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, provide training, approving leave requests, and preparing evaluations).

Are you an experienced customer service professional looking for a new challenge? We are seeking an experienced Senior Customer Service Manager to join our team and lead our customer service team to success. You will be responsible for developing and implementing customer service strategies, managing customer service staff, and ensuring customer satisfaction. If you have the skills and experience to take on this exciting role, we want to hear from you!

Overview:

The Senior Customer Service Manager is responsible for leading a team of customer service representatives and ensuring that customer service goals are met. The Senior Customer Service Manager is also responsible for developing and implementing customer service policies, procedures, and standards.

Detailed Job Description:

The Senior Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service team. This includes managing customer inquiries, resolving customer complaints, and providing customer service training and support. The Senior Customer Service Manager is also responsible for developing and implementing customer service policies, procedures, and standards. Additionally, the Senior Customer Service Manager is responsible for monitoring customer service metrics and performance, and providing feedback and guidance to customer service representatives.

What is Senior Customer Service Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to lead and motivate a team
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to handle customer complaints and inquiries
• Ability to analyze customer service data

What is Senior Customer Service Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills

What is Senior Customer Service Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service metrics and performance
• Knowledge of customer service policies and procedures

What is Senior Customer Service Manager Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience in leading and motivating a team
• Experience in handling customer complaints and inquiries
• Experience in analyzing customer service data

What is Senior Customer Service Manager Job Responsibilities?

• Lead and motivate a team of customer service representatives
• Develop and implement customer service policies, procedures, and standards
• Monitor customer service metrics and performance
• Provide feedback and guidance to customer service representatives
• Handle customer inquiries and complaints
• Analyze customer service data
• Provide customer service training and support