Senior Customer Outreach Specialist Jobs

Financial responsibilities include the creation and management/adherence/tracking of the MS Outbound budget

Directly manage the Member Outbound Specialist team to include setting performance standards, performance management, hiring, career and individual development plans, etc.

7+ years of experience at Sr level (Sr Manager / Director) leading a Customer Service / Contact Center organization.

Exceptional verbal and written communication skills, with the ability to collaborate effectively with colleagues in person and remotely, across time zones

Help manage, forecast, and communicate team bandwidth/dialing capacity to appropriate stakeholders

Manage against ad hoc and dynamic business deadlines

Financial responsibilities include the creation and management/adherence/tracking of the MS Outbound budget

Directly manage the Member Outbound Specialist team to include setting performance standards, performance management, hiring, career and individual development plans, etc.

7+ years of experience at Sr level (Sr Manager / Director) leading a Customer Service / Contact Center organization.

Exceptional verbal and written communication skills, with the ability to collaborate effectively with colleagues in person and remotely, across time zones

Help manage, forecast, and communicate team bandwidth/dialing capacity to appropriate stakeholders

Manage against ad hoc and dynamic business deadlines

Ability to multi-task, prioritize duties, and have strong time management skills

Report any potential Privacy Incident to the Requestor Support Team Manager.

Have an overview of all HealthMark- Group departments roles and responsibilities.

Excellent communication skills, strong analytical and problem-solving skills

1+ year of call center experience

Proficient computer skills with software applications such as Microsoft Office

4 years of customer service, program management, project management, gas/ electric construction, and/or energy efficiency sales and/or service experience

Strong presentation and time management skills

Become a subject matter expert on assigned gas/electric/vegetation management programs

Act as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others

Initiate strong working relationships with work sponsored project managers (PMs)

Manage budget expenditures and provide direction and coaching to peers