Senior Client Service Associate Jobs in New Jersey , Employment

Are you looking for an exciting opportunity to use your customer service skills in a senior role? We are looking for a Senior Client Service Associate to join our team! You will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction. If you have a passion for customer service and a desire to help our clients succeed, this could be the perfect job for you!

Overview The Senior Client Service Associate is responsible for providing excellent customer service to clients and ensuring that their needs are met in a timely and efficient manner. This position requires a high level of professionalism and excellent communication skills. The Senior Client Service Associate must be able to work independently and as part of a team. Detailed Job Description The Senior Client Service Associate is responsible for providing excellent customer service to clients. This includes responding to inquiries, resolving customer complaints, and providing information about products and services. The Senior Client Service Associate must be able to handle multiple tasks simultaneously and prioritize tasks based on urgency. The Senior Client Service Associate must be able to work independently and as part of a team. Job Skills Required

• Excellent customer service skills

• Strong communication skills

• Ability to multi-task

• Ability to prioritize tasks

• Ability to work independently and as part of a team

• Proficiency in Microsoft Office Suite

Job Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field

• At least 5 years of customer service experience

• Knowledge of customer service principles and practices

• Knowledge of customer relationship management (CRM) software

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of customer relationship management (CRM) software

• Knowledge of Microsoft Office Suite

Job Experience

• At least 5 years of customer service experience

• Experience in a customer service role

• Experience in a customer relationship management (CRM) role

Job Responsibilities

• Respond to customer inquiries in a timely and professional manner

• Resolve customer complaints and provide information about products and services

• Maintain customer records and update customer information in the CRM system

• Monitor customer satisfaction and provide feedback to management

• Assist with sales and marketing initiatives

• Assist with the development of customer service policies and procedures