Customer Experience Leader Jobs
By TouchSuite At Boca Raton, FL, United States
Collaborate with senior management to define strategic goals, objectives, and performance metrics.
Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent work experience).
Own the Customer Service and Customer Experience as key product/service differentiators for clients and marketing/reputation
Lead and manage a best in class “customer journey” from hardware & software Deployment to Technical Support and Customer Service
Drive efficient, cost effective, multi-channel service delivery and manage to service budget
Develop, optimize and execute service requirements, processes and procedures