Workforce Manager, Global Guest Service | Hospitality
By Sonder Inc. At United States
Minimum 8 of Workforce Management experience in complex multi-site, omni-channel contact centers, providing 24/7 coverage.
Solicit feedback that influence the operations of workforce management.
Strong mathematical and analytical skills required, including proficiency in Excel. Experience of building reports in Salesforce and Tableau preferred.
Collaborate cross-functionally to develop reporting and analyses required to manage our processes and team members efficiently including schedule adherence
Experience within Travel/Hospitality a plus.
Excellent written and oral communication skills. Especially adept and communicating technical information to non-technical senior leadership.