Rooms Concierge Jobs
By PCH Hotels & Resorts At , Birmingham, 35226

Rooms Concierge Job Category : Front Office Requisition Number : ROOMS012207

Are you looking for an exciting opportunity to lead a team of talented professionals? We are looking for a Rooms Supervisor to join our team and help us provide exceptional service to our guests. As Rooms Supervisor, you will be responsible for overseeing the day-to-day operations of the hotel's guest rooms, ensuring that all rooms are clean and well-maintained. You will also be responsible for training and supervising staff, as well as resolving any customer issues that may arise. If you have a passion for hospitality and are looking for a rewarding career, this is the job for you!

Overview A Rooms Supervisor is responsible for overseeing the day-to-day operations of a hotel's guest rooms. This includes ensuring that all rooms are clean and in good condition, as well as managing the staff who clean and maintain the rooms. The Rooms Supervisor is also responsible for ensuring that all guests have a pleasant experience while staying in the hotel. Detailed Job Description The Rooms Supervisor is responsible for overseeing the day-to-day operations of a hotel's guest rooms. This includes ensuring that all rooms are clean and in good condition, as well as managing the staff who clean and maintain the rooms. The Rooms Supervisor is also responsible for ensuring that all guests have a pleasant experience while staying in the hotel. The Rooms Supervisor is responsible for ensuring that all rooms are properly stocked with supplies, and that all guests receive the necessary amenities. The Rooms Supervisor is also responsible for ensuring that all guests are checked in and out in a timely manner, and that all guests are provided with the necessary information about the hotel and its services. The Rooms Supervisor is also responsible for ensuring that all guests are provided with the necessary information about the hotel's policies and procedures. Job Skills Required
• Excellent customer service skills
• Ability to manage and motivate staff
• Ability to multitask and prioritize tasks
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of hotel operations and procedures
• Knowledge of safety and security procedures
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous experience in a hotel or hospitality setting
• Knowledge of hotel operations and procedures
• Knowledge of safety and security procedures
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks
• Excellent customer service skills
Job Knowledge
• Knowledge of hotel operations and procedures
• Knowledge of safety and security procedures
• Knowledge of computer systems and software
• Knowledge of customer service principles and practices
• Knowledge of hotel policies and procedures
Job Experience
• Previous experience in a hotel or hospitality setting
• Previous experience in a supervisory role
• Previous experience in a customer service role
Job Responsibilities
• Supervise the day-to-day operations of the hotel's guest rooms
• Ensure that all rooms are clean and in good condition
• Manage the staff who clean and maintain the rooms
• Ensure that all guests have a pleasant