Lead Retail Customer Service Associate
By FedEx Ground At San Diego, CA, United States
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Manages production flow to ensure all production orders are done right and on time
Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills

Are you looking for an exciting opportunity to lead a team in a fast-paced retail environment? We are looking for a Retail Lead Associate to join our team and help us provide exceptional customer service. As a Retail Lead Associate, you will be responsible for leading and motivating a team of associates, ensuring customer satisfaction, and driving sales. If you are an energetic, organized, and customer-focused individual, this could be the perfect job for you!

Overview A Retail Lead Associate is a customer service professional who works in a retail environment. They are responsible for providing excellent customer service, managing the store’s inventory, and ensuring that the store runs smoothly. They may also be responsible for training and supervising other retail associates. Detailed Job Description A Retail Lead Associate is responsible for providing excellent customer service, managing the store’s inventory, and ensuring that the store runs smoothly. They must be able to answer customer questions, provide product information, and resolve customer complaints. They must also be able to manage the store’s inventory, including stocking shelves, organizing merchandise, and ensuring that the store is properly stocked. Additionally, they must be able to train and supervise other retail associates. Job Skills Required
• Excellent customer service skills
• Knowledge of retail products and services
• Ability to manage store inventory
• Ability to train and supervise other retail associates
• Ability to resolve customer complaints
• Knowledge of store policies and procedures
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous retail experience preferred
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to stand for long periods of time
• Ability to lift up to 50 pounds
Job Knowledge
• Knowledge of retail products and services
• Knowledge of store policies and procedures
• Knowledge of customer service principles
• Knowledge of inventory management
• Knowledge of safety and security procedures
Job Experience
• Previous retail experience preferred
• Previous supervisory experience preferred
Job Responsibilities
• Provide excellent customer service
• Manage store inventory
• Train and supervise other retail associates
• Resolve customer complaints
• Ensure store is properly stocked
• Follow store policies and procedures
• Maintain a safe and secure environment