Retail Customer Success Manager Jobs

Order management: communicating any questions, clarifications, or issues with orders

Customer management: maintaining an updated database of all vendor documentation, including vendor guides, terms, contact sheets, etc.

Identify & remedy any issues using problem solving & damage control skills

Salary Range - $60,000 - $75,000 (Salary commensurate with experience)

Order entry: making sure orders are transferred properly between the customers' systems and internal systems (eg SPS, ApparelMagic, etc.)

Order fulfillment: assuring orders are shipped on time and according to the customers' vendor guidelines

Maintain a strong focus on data integrity in all systems associated with order fulfillment, order management, and order invoicing.

Provide customer support for pre order activities - including customer setup, operational requirements adherence, and systems connectivity.

Excellent written and verbal communication skills in a customer-facing role.

Elite organizational skills and ability to pay close attention to the details.

Experience working with additional sales channels outside of Natural Grocery such as FDMC and Amazon.

Experience working in a high growth, startup environment.

2 years experience leading leaders

Ensures a great shopping and IKEA brand experience to drive repeat visitation

Manages store level customer intelligence gathering and feedback loop and identifies potential improvements

Leads the loyalty team to ensure development of working routines, auditing, and competence related to the role and function

Conveys IKEA values and nurtures a strong IKEA culture that inspires and empowers coworkers to extraordinary achievements

Acts as a local spokesperson for IKEA in the community and local media opportunities

Direct and assist internal staff and regulatory consultants, as required, to ensure compliance of drug development activities with global requirements

Recruits, develops, manages, and mentors regulatory professionals and helps create a supportive and growth-minded culture

Provide regulatory guidance and strategy for support of product development and registration strategies, including broad regulatory oversight for nonclinical/clinical development

Act as the primary liaison with regulatory authorities

Support due diligence and partnering activities, as needed

Responsible for assisting with the development and implementation of regulatory processes

2 years experience leading leaders

Ensures a great shopping and IKEA brand experience to drive repeat visitation

Manages store level customer intelligence gathering and feedback loop and identifies potential improvements

Leads the loyalty team to ensure development of working routines, auditing, and competence related to the role and function

Conveys IKEA values and nurtures a strong IKEA culture that inspires and empowers coworkers to extraordinary achievements

Acts as a local spokesperson for IKEA in the community and local media opportunities

Act as a critical point of contact for customers for communication around field issues, remote troubleshooting, and other service requests.

Bachelor's degree, or an additional 3 years of relevant experience

Prior experience working with EV Charger Networks (EV Connect, Chargepoint, etc.)

Experience with Zendesk Support & Zendesk Chat

Experience with CRM solutions (Hubspot, Salesforce, etc.)

Prior experience using contact center solutions (Dialpad, 8x8, Twilio, Five9, etc.)

Freshness and Standards Manager – Strategic Planning (As Needed)

Region Director/District Manager/Logistics Connectivity – Team selling, Retail blitzes, LPT Calls

3-5 years of experience including a strong sales background with excellent understanding of business processes and systems

Extensive knowledge of category and/or Mondelez portfolio specific to category

Prior operational forecasting experience and analyzing consumer trends

Strong analytical skills: able to analyze customer, consumer and category data and make business building decisions based off the analysis

You have project/engagement management experience; successfully delivering complex projects on time

You will leverage insight into customers to manage expectations and motivate them through unlocking the full potential of Eversight’s product

You have 5 years of work experience

You have experience motivating customers/clients through process or organizational change to desired outcomes

You will serve as point person for a portfolio of multi-stakeholder retail customers, sometimes owning entire customer relationships

You will establish high levels of customer partnership and trust, demonstrating a deep understanding of their promotional and pricing strategies