Residential Customer Service Representative Jobs in Ohio , Employment

Are you looking for an exciting opportunity to make a difference in the lives of residential customers? We are looking for a Residential Customer Service Representative to join our team and provide exceptional customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing a positive customer experience. If you are a customer service-oriented individual with excellent communication skills, we want to hear from you!

Overview A Residential Customer Service Representative is responsible for providing excellent customer service to residential customers. They are the first point of contact for customers and are responsible for responding to customer inquiries, resolving customer complaints, and providing general information about products and services. Detailed Job Description A Residential Customer Service Representative is responsible for providing excellent customer service to residential customers. They are the first point of contact for customers and are responsible for responding to customer inquiries, resolving customer complaints, and providing general information about products and services. They must be knowledgeable about the company’s products and services, as well as the policies and procedures related to customer service. They must be able to handle customer inquiries in a professional and courteous manner and be able to provide accurate and timely information. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to multi-task

• Ability to work in a fast-paced environment

• Ability to work independently

• Ability to work under pressure

• Ability to problem solve

• Knowledge of company products and services

• Knowledge of company policies and procedures

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Ability to type and use a computer

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Knowledge of company products and services

• Knowledge of company policies and procedures

Job Experience

• Previous customer service experience

• Previous experience in a call center environment

Job Responsibilities

• Respond to customer inquiries in a timely and professional manner

• Resolve customer complaints and provide accurate and timely information

• Provide general information about products and services

• Maintain customer records and update customer information

• Follow up with customers to ensure satisfaction

• Follow company policies and procedures