Reservations Supervisor Jobs in New Jersey , Employment

Are you looking for an exciting opportunity to lead a team of Reservations Agents? We are looking for a Reservations Supervisor to join our team and help us provide exceptional customer service to our guests. As a Reservations Supervisor, you will be responsible for overseeing the daily operations of the Reservations Department, ensuring that all reservations are handled efficiently and professionally. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

Overview A Reservations Supervisor is responsible for overseeing the daily operations of a hotel's reservations department. They are responsible for ensuring that all reservations are handled in a timely and efficient manner, as well as providing customer service to guests. Detailed Job Description The Reservations Supervisor is responsible for managing the daily operations of the reservations department. This includes overseeing the staff, ensuring that all reservations are handled in a timely and efficient manner, and providing customer service to guests. The Reservations Supervisor will also be responsible for ensuring that all reservations are accurate and up to date, as well as ensuring that all customer inquiries are handled in a timely and professional manner. Job Skills Required

• Excellent customer service skills

• Strong organizational and time management skills

• Ability to multitask and prioritize tasks

• Knowledge of hotel reservations systems

• Knowledge of hotel policies and procedures

• Ability to work in a fast-paced environment

• Ability to work independently and as part of a team

Job Qualifications

• High school diploma or equivalent

• Previous experience in a hotel reservations department

• Knowledge of hotel reservations systems

• Excellent customer service skills

Job Knowledge

• Knowledge of hotel reservations systems

• Knowledge of hotel policies and procedures

• Knowledge of customer service principles

• Knowledge of computer systems and software

Job Experience

• Previous experience in a hotel reservations department

• Previous experience in customer service

Job Responsibilities

• Oversee the daily operations of the reservations department

• Ensure that all reservations are handled in a timely and efficient manner

• Provide customer service to guests

• Ensure that all reservations are accurate and up to date

• Handle customer inquiries in a timely and professional manner

• Monitor staff performance and provide feedback

• Ensure that all hotel policies and procedures are followed