Reservations Specialist Jobs in New Jersey , Employment

Are you looking for an exciting opportunity to work in the travel industry? We are looking for a Reservations Specialist to join our team! You will be responsible for providing excellent customer service and helping customers plan their perfect vacation. If you have a passion for travel and customer service, this is the job for you!

Overview:

Detailed Job Description:

A Reservations Specialist is responsible for providing customer service and administrative support to the reservations department. They are responsible for taking reservations, processing payments, and providing customer service to guests. They must be able to handle a variety of tasks and be able to work in a fast-paced environment. They must be able to answer questions about the hotel, its services, and its amenities. They must be able to provide accurate information about rates, availability, and other related topics. They must be able to handle customer complaints and resolve any issues that may arise.

What is Reservations Specialist Job Skills Required?

• Excellent customer service skills

• Excellent communication skills

• Ability to multitask

• Ability to work in a fast-paced environment

• Knowledge of hotel services and amenities

• Knowledge of reservation systems

• Ability to work independently

• Ability to work with a team

• Ability to handle customer complaints

• Knowledge of payment processing systems

What is Reservations Specialist Job Qualifications?

• High school diploma or equivalent

• Previous experience in customer service or hospitality

• Knowledge of hotel services and amenities

• Knowledge of reservation systems

• Knowledge of payment processing systems

• Ability to work independently

• Ability to work with a team

What is Reservations Specialist Job Knowledge?

• Knowledge of hotel services and amenities

• Knowledge of reservation systems

• Knowledge of payment processing systems

• Knowledge of customer service principles

• Knowledge of administrative procedures

What is Reservations Specialist Job Experience?

• Previous experience in customer service or hospitality

• Previous experience in reservations or hotel management

What is Reservations Specialist Job Responsibilities?

• Take reservations and process payments

• Provide customer service to guests

• Answer questions about the hotel, its services, and its amenities

• Provide accurate information about rates, availability, and other related topics

• Handle customer complaints and resolve any issues that may arise

• Maintain accurate records of reservations and payments

• Follow up with guests to ensure satisfaction with their stay

• Assist with other administrative tasks as needed