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Reservation Supervisor Jobs

Director - Group Reservation
By MSC Cruises At Fort Lauderdale, FL, United States
•Exposure to Revenue Management and Inventory practices in travel and hospitality
•Managers all Groups Reservations channels (inbound/outbound calls & E-mail correspondence) to result in achievement of KPI's;
•Bachelor's degree in applicable field or related work experience
•Demonstrated ability to work well in a team environment with strong collaboration and coaching skills
•Strong analytical & reporting skills •Ability to remain focused in adverse situations, while maintaining strong organizational skills
VISA REQUIREMENTS US Passport or US Permanent Resident
Reservation Consultant Jobs
By Dream Venture Travel At Colorado Springs, CO, United States
Arrange reservations for leisure, businesses, vacations, weddings and more
Determine customer's needs and preferences, such as schedules, costs and payment plans
Plan and arrange tour packages, excursions, and day trips
Book reservations for cruise, hotel, flights, rental cars, special events, honeymoons
Computer or smart phone required
Reservation Supervisor Jobs
By Cavallo Point Lodge At Washington, DC, United States
Assist Reservation Manager to operate the department.
Minimum 3 years of experience as Reservation Agent at a reputed hotel/luxury brand preferred.
Requires good communication skills, both verbal and written.
Ability to be persuasive with telephone sales skills.
Must possess basic computer skills.
General knowledge of city and its attractions.

Are you looking for an exciting opportunity to lead a team of reservation agents? We are looking for a Reservation Supervisor to join our team and provide outstanding customer service to our guests. You will be responsible for overseeing the daily operations of the reservations department, ensuring that all customer inquiries are handled in a timely and professional manner. If you have excellent communication and organizational skills, then this could be the perfect job for you!

Overview:

A Reservation Supervisor is responsible for overseeing the daily operations of a hotel’s reservations department. This includes managing the staff, handling customer inquiries, and ensuring that all reservations are processed accurately and efficiently. They must also ensure that the hotel’s policies and procedures are followed and that customer service standards are met.

How To Become an Reservation Supervisor:

To become a Reservation Supervisor, you will need to have a high school diploma or equivalent and experience in the hospitality industry. You may also need to have a degree in hospitality management or a related field. Additionally, you should have strong customer service and communication skills, as well as the ability to multitask and work in a fast-paced environment.

Reservation Supervisor Skills:

• Customer Service: Reservation Supervisors must be able to provide excellent customer service and handle customer inquiries in a professional and courteous manner.
• Communication: Reservation Supervisors must be able to communicate effectively with customers, staff, and other departments.
• Organization: Reservation Supervisors must be able to organize and prioritize tasks in order to ensure that all reservations are processed accurately and efficiently.
• Problem-Solving: Reservation Supervisors must be able to troubleshoot and resolve any issues that may arise.
• Time Management: Reservation Supervisors must be able to manage their time effectively in order to meet deadlines.

What is Reservation Supervisor Knowledge?

• Knowledge of hotel policies and procedures
• Knowledge of customer service standards
• Knowledge of computer systems and software
• Knowledge of the hospitality industry
• Knowledge of reservation systems

What is Reservation Supervisor Responsibilities?

• Manage the daily operations of the reservations department
• Handle customer inquiries and complaints
• Ensure that all reservations are processed accurately and efficiently
• Monitor staff performance and provide feedback
• Ensure that hotel policies and procedures are followed
• Ensure that customer service standards are met
• Develop and implement strategies to improve customer service
• Monitor and analyze reservation trends
• Maintain accurate records and reports

What is Reservation Supervisor Experience?

• Previous experience in the hospitality industry
• Previous experience in a supervisory role
• Previous experience working with reservation systems
• Previous experience working with customer service

What is Reservation Supervisor Qualifications?

• High school diploma or equivalent
• Degree in hospitality management or a related field (preferred)
• Strong customer service and communication skills
• Ability to multitask and work in a fast-paced environment
• Ability to troubleshoot and resolve any issues that may arise

Reservation Supervisor Education:

• High school diploma or equivalent
• Degree in hospitality management or a related field (preferred)
What tools help Reservation Supervisor work better?
• Reservation software: Reservation software can help Reservation Supervisors manage customer inquiries, bookings, and cancellations more efficiently.
• Customer relationship management (CRM) software: CRM software can help Reservation Supervisors track customer data and provide better customer service.
• Reporting software: Reporting software can help Reservation Supervisors track and analyze reservation trends.
Good tips to help Reservation Supervisor do more effectively?
• Develop and implement strategies to improve customer service.
• Monitor staff performance and provide feedback.
• Ensure that all reservations are processed accurately and efficiently.
• Monitor and analyze reservation trends.
• Maintain accurate records and reports.
Common Reservation Supervisor interview questions?
• What experience do you have in the hospitality industry?
• What experience do you have in a supervisory role?
• How do you handle customer inquiries and complaints?
• How do you ensure that all reservations are processed accurately and efficiently?
• What strategies do you have to improve customer service?
• How do you ensure that hotel policies and procedures are followed?