Reputation Management Analyst Jobs

Conceptualize, develop and deliver commercially astute, insightful reputation management, communications and digital strategies for clients.

Manage day-to-day operations of specific accounts, including coordination of integrated workstreams, client communication, and team management.

Strong interpersonal skills, with proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired results.

Stellar communication, writing, and presentation skills.

Willing to both set strategy, and implement, as needed; displays strong analytical and problem-solving skills.

· Experienced: A hands-on, seasoned team

•Conceptualize, develop and deliver commercially astute, insightful reputation management, communications and digital strategies for clients.

•Manage day-to-day operations of specific accounts, including coordination of integrated workstreams, client communication, and team management.

· Experienced: A hands-on, seasoned team

· Integrated: Multichannel storytelling mindset and capabilities

•Strong interpersonal skills, with proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired results.

•Stellar communication, writing, and presentation skills.

· Experienced: A hands-on, seasoned team - no entry level employees

· Integrated: Multichannel storytelling mindset and capabilities

Set priorities for yourself; be able to manage certain issues

Research, identify and manage third-party vendors

Strong communication skills; both written and verbal

BENEFITS OF WORKING FOR CONFIDANT

•Manage day-to-day operations of specific accounts, including coordination of integrated workstreams, client communication, and team management.

· Experienced: A hands-on, seasoned team

· Integrated: Multichannel storytelling mindset and capabilities

•Provide financial oversight and manage work products to align with scope.

•Strong interpersonal skills, with proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired results.

•Stellar communication, writing, and presentation skills.

Digital product definition and product management experience (5+ years).

Excellent organization, flexibility and time management skills and the ability to work in a dynamic, deadline driven environment.

Solid people management skills and the ability to create a motivational environment for team members.

Knowledge of HR-related principles such as goal setting, discrete communication, and performance management and feedback.

Managing the roadmap, change management and overall performance for digital marketing products (5+ years).

Social Media reputation management platforms, such as Reputation.com, Podium including the ability to build reputation management queries.

Minimum of two years of prior work experience, preferably in social media community management or related field

Manage key stakeholder conversations with senior level global leadership

Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liasioning with policy, etc.

Previous experience managing Brands and Crisis in Social Media

Strong communicator (both verbal and written); creative copy writing skills

Understand the full spectrum of customer care policies and processes

Strong interest in crisis communications, incident response, crisis preparedness and reputation management

Excels at organizational management and functioning with a disciplined focus to the workday and business goals

Crisis Communications and Reputation Management, Data Security & Privacy

Proven experience (6+ years) in crisis communications, public affairs or related professions

Experience in supervisory position, particularly among junior personnel

Superior strategic writing, editing, and communications skills

Knowledge of office software such as Excel, Word, PowerPoint etc. with data processing experience and other data analysis capabilities are preferred.

Stay up to date with industry trends and best practices in online reputation management.

Excellent communication/listening skills and have experience in conflict resolution.

Adhere to MPP (master planning process) calendars and manage deadlines and deliverables with internal and external partners.

Collaborate with the Customer Care team to address customer complaints and service issues to ensure a positive customer experience.

Circulate sales dashboards on weekly, monthly and/or quarterly basis to key stakeholders. Monitor and effectively manage product reviews on pens.com.

Outstanding organizational and program management skills; able to manage competing priorities.

Manage deliverables through rigorous internal editorial, business area and compliance review, while ensuring messages meet the needs of a target audience.

Possess a strong knowledge of social media platforms and digital technologies.

Prefer experience working closely with senior level executives

Web publishing experience is preferred.

Bachelor's degree in communication, journalism, marketing, or related field; or equivalent work experience is required.

Proven work experience in a reputation management role and/or a direct customer service role that required responding to frustrated customers

Strengths in writing, organization, project management and emotional intelligence

Ability to meet deadlines, manage multiple projects, and remain flexible as priorities change

Previously worked for a consumer finance company

Have experience with review platforms like Trustpilot, BBB, and Google Business profiles

Have experience working with an online reputation software platform such as Birdeye