Remote Talkdesk Administrator Jobs in Texas , Employment

Are you looking for an exciting new opportunity to use your administrative skills? We are looking for a Remote Talkdesk Administrator to join our team and help us manage our customer service operations. You will be responsible for providing technical support, troubleshooting customer issues, and managing customer accounts. If you have a passion for customer service and are looking for a challenging and rewarding role, then this is the job for you!

Overview A Remote Talkdesk Administrator is responsible for managing and maintaining the Talkdesk customer service platform. This includes configuring the platform, troubleshooting any technical issues, and providing customer support. The Remote Talkdesk Administrator must have a strong understanding of customer service processes and be able to work independently. Detailed Job Description The Remote Talkdesk Administrator is responsible for managing and maintaining the Talkdesk customer service platform. This includes configuring the platform, troubleshooting any technical issues, and providing customer support. The Remote Talkdesk Administrator must have a strong understanding of customer service processes and be able to work independently.

The Remote Talkdesk Administrator will be responsible for:

• Configuring the Talkdesk platform to meet customer needs

• Troubleshooting any technical issues with the Talkdesk platform

• Providing customer support and assistance

• Developing and implementing customer service processes

• Training and onboarding new users

• Monitoring customer service performance

• Generating reports and analyzing customer service data

Job Skills Required

• Excellent customer service skills

• Strong problem-solving and troubleshooting skills

• Knowledge of customer service processes

• Ability to work independently

• Excellent communication and interpersonal skills

• Proficiency in using Talkdesk and other customer service platforms

• Knowledge of customer service metrics and analytics

Job Qualifications

• Bachelor’s degree in a related field

• At least 2 years of experience in customer service

• Experience with Talkdesk or other customer service platforms

• Knowledge of customer service processes and metrics

Job Knowledge