Remote Support Desk Representative Jobs in Arkansas

Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.

This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.

Specific vision abilities required by this job include close vision requirements due to computer work.

Two-year Associate Degree (field related) or equivalent experience required.

Must have a minimum of one-year helpdesk experience in a corporate environment, two years preferred.

Must have a comprehensive knowledge of computer hardware/software concepts.

We Offer An Excellent Benefits Package Including

Medical, dental, vision, life, and disability insurance

Exposure to computer screens for an extended period of time.

Sitting for extended periods of time.

Reach by extending hands or arms in any direction.

Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

Solid systems and technology skills

Strong verbal and written communication skills

Ability to identify trends based on customer feedback or self-observations in order to drive an improved customer experience

Manage stressful situations with composed behavior demonstrating empathy and understanding

Inquiries will focus on aspects of the client’s group benefits plan. Topics will include details about their eligibility, coverage and claims.

Representatives must act with a sense of urgency by being responsive and resolving service issues as quickly as possible

Utilize excellent communication skills to maintain a high customer satisfaction rating in all customer interactions.

1-2 years of experience in customer service and / or technical support

Business level English skills, both written and spoken

Excellent written, oral and interpersonal communication skills

Strong deductive reasoning skills, with an ability to unsurface the root cause of an issue

Experience working within ZenDesk or other support tooling

Support and Manage IT Help Desk Team

Solve issues directly with customers utilizing your knowledge about systems, IT, our applications, etc

History of communication defects or requirements to developers

Jira, Azure DevOps or other similar tools

History of deploying fixes or applications to customer environments