Remote Online chat specialist Jobs in Arizona , Employment

Are you looking for a job that allows you to work from the comfort of your own home? We are looking for a Remote Online Chat Specialist to join our team and provide exceptional customer service to our clients. You will be the first point of contact for our customers and will be responsible for responding to inquiries and resolving customer issues. If you are a people person with excellent communication skills, then this is the job for you!

Overview A Remote Online Chat Specialist is a customer service professional who provides customer support through online chat. They are responsible for responding to customer inquiries, providing technical assistance, and troubleshooting customer issues. Detailed Job Description A Remote Online Chat Specialist is responsible for providing customer service and technical support to customers through online chat. They must be able to quickly and accurately respond to customer inquiries and provide solutions to customer problems. They must also be able to troubleshoot customer issues and provide technical assistance. Job Skills Required

• Excellent customer service and communication skills

• Ability to multitask and prioritize tasks

• Knowledge of customer service and technical support principles

• Ability to troubleshoot customer issues

• Knowledge of computer systems and software

• Ability to work independently and as part of a team

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles

• Knowledge of computer systems and software

• Ability to multitask and prioritize tasks

Job Knowledge

• Knowledge of customer service principles

• Knowledge of computer systems and software

• Knowledge of troubleshooting techniques

• Knowledge of customer service best practices

Job Experience

• Previous customer service experience

• Previous experience in a remote customer service role

Job Responsibilities

• Respond to customer inquiries through online chat

• Provide technical assistance and troubleshoot customer issues

• Follow up with customers to ensure their satisfaction

• Maintain customer records and update customer information

• Monitor customer feedback and provide feedback to management

• Follow customer service best practices and procedures