Rn Pre-Service Authorizations Team - Remote
By Essentia Health At Duluth, MN, United States
401k (with Essentia Health annual match)
Life and Disability Insurance options
Medical & Dental insurance options
Healthcare organization that invests in you and your career
To learn more about Duluth, MN and our surrounds areas

Are you looking for a job that allows you to work from the comfort of your own home? We are looking for a Remote Customer Service Team Representative to join our team and provide excellent customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to customers. If you have excellent communication skills, a positive attitude, and a passion for helping others, this could be the perfect job for you!

Overview A Remote Customer Service Team Representative is responsible for providing customer service to customers over the phone, email, or other remote channels. They must be able to effectively communicate with customers, resolve customer inquiries, and provide customer support. Detailed Job Description The Remote Customer Service Team Representative is responsible for providing customer service to customers over the phone, email, or other remote channels. They must be able to effectively communicate with customers, resolve customer inquiries, and provide customer support. The Remote Customer Service Team Representative must be able to handle customer inquiries in a professional and courteous manner. They must be able to provide accurate information to customers and be able to troubleshoot customer issues. The Remote Customer Service Team Representative must be able to work independently and as part of a team. Job Skills Required
• Excellent communication skills
• Ability to multitask
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Ability to handle customer inquiries in a professional and courteous manner
• Ability to troubleshoot customer issues
• Ability to provide accurate information to customers
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to work in a fast-paced environment
• Ability to work flexible hours
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
Job Experience
• Previous customer service experience
Job Responsibilities
• Respond to customer inquiries over the phone, email, or other remote channels
• Provide customer support and troubleshoot customer issues
• Handle customer inquiries in a professional and courteous manner
• Provide accurate information to customers
• Follow up with customers to ensure their inquiries are resolved
• Maintain customer records and update customer information in the customer service database
• Monitor customer service metrics and report any issues or trends to management