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Remote Customer Service Specialist Jobs in Maryland

Customer Service Specialist (Remote)
By American Red Cross At Maryland, United States
8:00 am to 4:30 pm Eastern time, 5 days per week (must be willing to work weekends)
On-call 3-4 times per year
Rotate 3 working Holidays per year
Investigate and resolve hospital shipment problems.
Health Spending Accounts & Flexible Spending Accounts
Disability and Insurance: Short + Long Term
Customer Service Specialist (Remote In Est And Cst No West Coast)
By Danfoss At , Baltimore, Md
We are excited to offer you the following benefits with your employment:
Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their customer needs.
Ad hoc meetings with customers and Key Account Managers to ensure deadlines are met
Contribute and collaborate with team to ensure that KPIs and customer satisfaction requirements are met.
Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
Have meetings with Key Account Managers and Sales support to ensure customer expectations are met.

Are you looking for a job that allows you to work from the comfort of your own home? We are looking for a Remote Customer Service Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to our customers. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

A Remote Customer Service Specialist is responsible for providing customer service support to customers via phone, email, and other communication channels. They are responsible for responding to customer inquiries, resolving customer issues, and providing information about products and services.

What is Remote Customer Service Specialist Job Skills Required?

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks
• Proficiency in using computers and software programs
• Ability to work independently and as part of a team
• Ability to remain calm and professional in stressful situations

What is Remote Customer Service Specialist Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type quickly and accurately

What is Remote Customer Service Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Remote Customer Service Specialist Job Experience?

• Previous customer service experience
• Experience using customer service software
• Experience in a remote customer service role

What is Remote Customer Service Specialist Job Responsibilities?

• Respond to customer inquiries via phone, email, and other communication channels
• Resolve customer issues in a timely and professional manner
• Provide information about products and services
• Update customer information in the customer service database
• Follow up with customers to ensure their satisfaction
• Document customer interactions in the customer service database
• Monitor customer service metrics and report on trends
• Maintain a positive and professional attitude at all times