Register
Recruit Create CV

Remote Bilingual Customer Service Representative Jobs in Nevada

Bilingual (English/Spanish) Customer Service Representative - Remote In Pacific Or Mountain Time Zone
By Optum At , Las Vegas, 89102
1+ years of work experience
Ability to maintain confidentiality and adhere to HIPAA requirements
Experience with Microsoft Word, Microsoft Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence)
Experience working in the health care industry
Experience working with Medicaid or Medicare
Experience working in a customer retention focused role

Are you a bilingual customer service professional looking for a remote job? We are looking for a customer service representative to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you are a motivated individual with excellent communication skills and a passion for customer service, this could be the perfect job for you!

Overview:

A Remote Bilingual Customer Service Representative is responsible for providing customer service to customers in both English and a second language. They are responsible for responding to customer inquiries, resolving customer issues, and providing customer support in a timely and professional manner.

Detailed Job Description:

The Remote Bilingual Customer Service Representative is responsible for providing customer service to customers in both English and a second language. They will be responsible for responding to customer inquiries, resolving customer issues, and providing customer support in a timely and professional manner. They will be expected to maintain a high level of customer satisfaction and ensure customer loyalty. They will also be responsible for providing product and service information to customers, as well as troubleshooting any customer issues.

What is Remote Bilingual Customer Service Representative Job Skills Required?

• Excellent communication skills in both English and a second language
• Strong customer service skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Proficiency in using computers and customer service software
• Knowledge of customer service principles and practices

What is Remote Bilingual Customer Service Representative Job Qualifications?

• Bachelor’s degree in a related field or equivalent experience
• Previous customer service experience
• Fluency in both English and a second language
• Ability to work in a fast-paced environment

What is Remote Bilingual Customer Service Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of product and service information
• Knowledge of troubleshooting techniques

What is Remote Bilingual Customer Service Representative Job Experience?

• Previous customer service experience
• Previous experience working remotely

What is Remote Bilingual Customer Service Representative Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues in a timely and professional manner
• Provide product and service information to customers
• Troubleshoot customer issues
• Maintain a high level of customer satisfaction
• Ensure customer loyalty