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Remote Agent Customer Service Representative Jobs in Pennsylvania

Customer Service Representative - State Farm Agent Team Member
By State Farm Agent At Dover, PA, United States
Excellent communication skills - written, verbal and listening
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Paid time off (vacation and personal/sick days)
Customer Service Representative - State Farm Agent Team Member
By State Farm Agent At Wayne, PA, United States
Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
Previous experience in customer service, insurance, or a related field is preferred.
Strong customer service orientation and a genuine desire to assist and support customers.
Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.

Are you looking for a job that allows you to work from the comfort of your own home? We are looking for a Remote Agent Customer Service Representative to join our team! You will be responsible for providing excellent customer service to our clients and helping them with their inquiries. If you have excellent communication skills and a passion for helping people, this could be the perfect job for you!

Overview A Remote Agent Customer Service Representative is a customer service professional who works remotely from their home or other remote location. They provide customer service and support to customers via phone, email, chat, and other communication channels. They are responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. Detailed Job Description Remote Agent Customer Service Representatives are responsible for providing customer service and support to customers via phone, email, chat, and other communication channels. They must be able to effectively communicate with customers, understand their needs, and provide solutions to their problems. They must be able to troubleshoot customer issues and provide accurate and timely responses. They must also be able to provide product information and answer customer questions. Job Skills Required
• Excellent communication skills
• Ability to multi-task
• Strong problem-solving skills
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications and software
• Ability to work independently
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications and software
• Ability to work independently
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications and software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous remote customer service experience
Job Responsibilities
• Respond to customer inquiries via phone, email, chat, and other communication channels
• Troubleshoot customer issues and provide solutions
• Provide product information and answer customer questions
• Follow up with customers to ensure their satisfaction
• Document customer interactions and update customer records
• Maintain customer service standards and ensure customer satisfaction