Quality Complaint Analyst 1 Jobs in Arkansas

One to two years of relevant experience, preferably in quality analysis and measurement activities

Good knowledge and understanding of the products and services applicable to the assigned area

Good knowledge of the productivity and accuracy standards of the assigned area

Effective verbal and written communications skills

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

High school diploma or equivalent

• Generates Monthly and Quarterly Metrics for periodic Quality Management reviews and presentations.

• Monitors complaints for product trends and notifies Manager of events requiring immediate action.

• Complaints processing experience is preferred

Clinical Product Quality Complaints and Systems role:

• Reviews vendor investigations and completes TrackWise.

• Leads protocol specific PQC call center training and PQC training of the clinical site

Knowledge and application of computer systems for word processing and complaint management.

Identification of potentially reportable events and notification to appropriate functional groups and management.

Knowledge of global regulatory requirements for pharmaceutical, medical devices and combination products.

Ability to work with cross-functional teams and to interact effectively with peers, management, and customers.

Assure complaint records meet global requirements.

This requires good analytical skills, technical writing and good documentation.