Quality Assurance Coach Jobs

Implements improvement activities to increase use of and documentation of MBCs and EPBs and documentation of CCBHC requirements.

Medical, Dental, and Vision Insurance

Conducts fidelity and outcome audits on program services. Provides audit findings to appropriate supervisor(s).

Tracks engagement of individuals in services and ensures individuals not served in a program are closed in the EHR.

Monitors and tracks service provision to individuals seeking services.

Monitors and assists staff to ensure inclusion of CCBHC standards into service delivery.

Provides verbal and written feedback to Service Center management and colleagues to promote improved performance.

Works directly with appropriate management to determine additional training, coaching, or performance planning needed for Service Center colleagues.

Knowledge of disability plan eligibility, coverage, and benefits

Excellent oral and written communication, including presentation skills

Reviews inbound and outbound calls to evaluate Service Center colleagues to ensure performance meet established policies, standards, and guidelines.

Provides coaching and development support to Service Center colleagues via developed plans and strategies.