Quality Lab Associate 3Rd Shift Jobs in Texas

Provide exceptional customer facing skills and service to our merchants and partners via inbound email, phone, and support case interactions

Create, edit, and manage merchant and partner cases using an internal ticketing system (Dynamics)

Minimum of 6 months of work experience or a Bachelor's Degree

2 or more years of work experience

3+ years of customer service experience

Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required

Basic laboratory skills including mathematical skills for analytical calculations as defined per procedures including basic rounding and significant figure.

Must be able to perform gowning requirements.

Perform routine chemical raw material testing through final analyses. Testing is process driven involving SOP, JIB, CQP and Spec procedure/guidance

Interpret and analyze results. If any results are out of limit/specifications, initiate and complete an investigation.

Participate in continuous improvement activities, problem solving events, and cross-functional teams requiring independent judgment and decision making for solutions.

Assure compliance of manufacturing and quality control operations per all required procedures, standards and regulations.

Follow established programs, policies and practices to produce safe, quality foods that meet regulatory and company requirements.

Basic math and computer skills

Strong oral and written communication skills

Minimum of two years previous quality assurance lab experience

Knowledge of food safety programs, microbiological and sanitation concepts

Functional knowledge and use of Microsoft Office

Communicate all critical issues and problems concerning QA, test equipment problems, schedule changes, and assignments to the plant manager

Volunteer to help where needed to get the job done and enhance skills

Ability to read and comprehend work instructions. Written communication and math skills are necessary to perform duties

Solid and fluent working knowledge of Microsoft Office suite of programs

Experience in a controlled lab environment

Works with some direction and supervision of the Plant Manager to include the following: