Product Success Specialist Jobs

Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, crafting visions, and establishing frameworks

Push the creative boundaries of our merchant experiences with your design explorations through wireframes, prototypes, and high-fidelity visual design

Design and ship high-quality product experiences

You have 5+ years of work experience

You're a systems-thinker who translates complexity into intuitive experiences and considers every facet of the user journey

You skillfully balance strategy, research, interaction design, and visual design to achieve simple and elegant solutions

Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products

Identify and support automation of repeatable implementations and customer support processes

Ability to quickly ramp up on technical aspects of Datavant’s software and how it can be used for various end uses

What You Bring to the Table:

We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.

We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems.

2+ years experience defining, managing, or launching new functionality at a growing software or technology company

Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning

We exchange value: We do not have any salespeople and we focus on what is best for the customer.

Used a detailed go-to-market process to achieve product and business goals

We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.

We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems.

6+ years experience defining, managing, or launching new functionality at a growing software or technology company

Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning

We exchange value: We do not have any salespeople and we focus on what is best for the customer.

Influenced or defined the detailed go-to-market process used to achieve product and business goals

We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.

We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems.

3+ years experience defining, managing, or launching new functionality at a growing software or technology company

Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning

We exchange value: We do not have any salespeople and we focus on what is best for the customer.

Used a detailed go-to-market process to achieve product and business goals

Strong organizational and time management skills and ability to prioritize and multitask.

Strong aptitude towards CRM software management tools in providing reports on a monthly basis

Strong problem-solving skills and analytical abilities

Education, training, and professional experience:

Experience with the development or support of web-based software applications is a great plus

1-2 years of work experience in tech or customer success support (preferably supporting a SaaS product).

Computer knowledge, keyboarding skills, and ability to adapt to new computer programs is a must.

Willing to do work as assigned and ask for additional work to expand their job opportunity

Review paperwork submitted to office by technicians

Scan and electronically file documents.

This individual will assist the office team in day to activities such as: