Card Fraud Customer Service
By Discover Financial Services At , Chicago

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Are you looking for a challenging and rewarding career in fraud investigation? Join our team as a Plastic Card Fraud Investigator and help protect our customers from financial loss! As a Plastic Card Fraud Investigator, you will use your investigative skills to identify, investigate, and prevent fraudulent activity on credit and debit cards. You will also be responsible for analyzing data, developing strategies to prevent fraud, and providing recommendations to management. If you are an analytical thinker with a passion for problem-solving, this is the perfect job for you!

Overview A Plastic Card Fraud Investigator is responsible for investigating and resolving fraudulent activities related to plastic cards such as credit cards, debit cards, and prepaid cards. They must be able to identify and analyze fraudulent activities, investigate the source of the fraud, and take appropriate action to prevent future fraud. Detailed Job Description A Plastic Card Fraud Investigator is responsible for investigating and resolving fraudulent activities related to plastic cards such as credit cards, debit cards, and prepaid cards. They must be able to identify and analyze fraudulent activities, investigate the source of the fraud, and take appropriate action to prevent future fraud. They must also be able to identify and analyze suspicious transactions and patterns of activity, and develop strategies to prevent and detect fraud. They must be able to work with law enforcement and other agencies to investigate and prosecute fraud cases. Job Skills Required
• Knowledge of fraud investigation techniques and procedures
• Knowledge of banking regulations and laws related to fraud
• Knowledge of credit card and debit card processing systems
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to maintain confidentiality
Job Qualifications
• Bachelor’s degree in criminal justice, finance, accounting, or a related field
• Previous experience in fraud investigation or a related field
• Certification in fraud investigation or a related field (e.g. Certified Fraud Examiner)
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of fraud investigation techniques and procedures
• Knowledge of banking regulations and laws related to fraud
• Knowledge of credit card and debit card processing systems
• Knowledge of computer systems and software
Job Experience
• Previous experience in fraud investigation or a related field
• Experience in data analysis and financial investigations
• Experience in working with law enforcement and other agencies
Job Responsibilities
• Identify and analyze fraudulent activities related to plastic cards
• Investigate the source of the fraud and take appropriate action to prevent future fraud
• Identify and analyze suspicious transactions and patterns of activity
• Develop strategies to prevent and detect fraud
• Work with law enforcement and other agencies to investigate and prosecute fraud cases
• Prepare reports and present findings to management
• Monitor and review fraud trends and patterns