Phone Reservationist Jobs in Texas

Excellent interpersonal and customer service skills.

Answers, screens, and directs phone calls; takes messages.

Performs administrative and clerical support tasks.

Performs basic filing and recordkeeping.

Basic understanding of administrative and clerical procedures and systems.

Proficient with Microsoft Office Suite or related software.

Maintains good knowledge of procedures and systems, that enables the correct routing of calls.

Performs other duties, as assigned by the Branch Manager.

Interacts with customers via phone to intake all relevant information and route the calls to the proper department.

Follows communication scripts, company’s procedures and quality standards when handling different customers’ interactions.

Maintains logs and records of customer interactions with details of inquiries, complaints, or comments, as per company’s procedures.

Meets personal/team qualitative and quantitative targets.

Additional duties as assigned. Education and Experience

Maintain confidentiality of information and Professional Customer/Employee/Supervisor relations.

Ability to operate in a constant state of alertness and in a safe manner.

Must be able to type 40 words per minute.

Must be familiar with the Windows environment.