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Payroll Call Center Representatives Jobs in Arizona

Call Center Representatives Jobs
By Ascensus At , , Pa
High school diploma or GED, and further applicable education or equivalent experience.
Knowledge of tax-advantaged accounts and benefit plans, insurance, and/or claims or payments, preferred.
1+ years of experience within a client service setting within financial services preferred
Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
Excellent listening, verbal and written skills
****These positions are 100% fully remote****

Are you looking for a challenging and rewarding role in a customer service environment? We are looking for Payroll Call Center Representatives to join our team! You will be responsible for providing exceptional customer service to our clients, while ensuring accuracy and timeliness of payroll processing. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Job Description of Payroll Call Center Representatives Payroll Call Center Representatives are responsible for providing customer service to clients regarding their payroll inquiries. They are responsible for answering questions, resolving issues, and providing information related to payroll processing. They must be knowledgeable about payroll regulations and procedures, and be able to provide accurate and timely information to customers. Job Skills Required
• Excellent customer service skills
• Knowledge of payroll regulations and procedures
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or payroll processing
• Knowledge of payroll software
• Ability to work with confidential information
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of payroll regulations and procedures
• Knowledge of payroll software
• Knowledge of customer service principles and practices
• Knowledge of Microsoft Office Suite
Job Experience
• Previous experience in customer service or payroll processing
• Previous experience in a call center environment
• Previous experience in a fast-paced environment
Job Responsibilities
• Answer customer inquiries regarding payroll processing
• Resolve customer issues related to payroll processing
• Provide accurate and timely information to customers
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Follow up with customers to ensure accuracy of information
• Process customer payments and refunds
• Monitor customer accounts for accuracy and compliance