Customer Experience Manager [Payments]
By Upwork At Georgia, United States
Certified Customer Experience Professional (CCXP)
Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority
Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit
Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication
Systems thinker: Zoom out to see the big picture and dive into the details when appropriate
Proven track record driving positive change in a complex environment

Are you passionate about payments and looking to make an impact? We are looking for a Payments Product Manager to join our team and help us create innovative payment solutions that will revolutionize the industry. You will be responsible for developing and managing our payments product roadmap, working with stakeholders to ensure successful product launches, and driving product adoption. If you are a creative problem solver with a passion for payments, this is the job for you!

A Payments Product Manager is responsible for developing and managing payment products and services. They are responsible for creating strategies to increase customer satisfaction and loyalty, as well as developing and maintaining relationships with payment providers. They must have a strong understanding of the payments industry, including the latest trends and technologies. They must also be able to analyze data and make decisions based on the data. To become a Payments Product Manager, you must have a bachelor’s degree in business, finance, or a related field. You should also have experience in the payments industry, such as working in a payments processing company or a financial institution. Additionally, you should have strong communication and problem-solving skills.

Payments Product Manager Skills required for your resume and career include:

• Knowledge of the payments industry, including the latest trends and technologies
• Ability to analyze data and make decisions based on the data
• Strong communication and problem-solving skills
• Ability to develop and manage payment products and services
• Ability to create strategies to increase customer satisfaction and loyalty
• Ability to develop and maintain relationships with payment providers
• Knowledge of payment processing systems and technologies
• Knowledge of financial regulations and compliance
• Knowledge of risk management and fraud prevention
• Knowledge of customer service and customer experience

Payments Product Manager Knowledge for your resume and career include:

• Knowledge of payment processing systems and technologies
• Knowledge of financial regulations and compliance
• Knowledge of risk management and fraud prevention
• Knowledge of customer service and customer experience
• Knowledge of payment processing and payment gateway technologies
• Knowledge of payment processing and payment gateway security
• Knowledge of payment processing and payment gateway integration
• Knowledge of payment processing and payment gateway APIs
• Knowledge of payment processing and payment gateway analytics

Payments Product Manager Responsibilities for your resume and career include:

• Developing and managing payment products and services
• Creating strategies to increase customer satisfaction and loyalty
• Developing and maintaining relationships with payment providers
• Analyzing data and making decisions based on the data
• Monitoring payment processing systems and technologies
• Ensuring compliance with financial regulations
• Implementing risk management and fraud prevention measures
• Providing customer service and customer experience
• Integrating payment processing and payment gateway technologies
• Testing payment processing and payment gateway APIs

Payments Product Manager Experience for your resume and career include:

• Working in a payments processing company or a financial institution
• Developing and managing payment products and services
• Analyzing data and making decisions based on the data
• Monitoring payment processing systems and technologies
• Ensuring compliance with financial regulations
• Implementing risk management and fraud prevention measures
• Providing customer service and customer experience
• Integrating payment processing and payment gateway technologies
• Testing payment processing and payment gateway APIs

Payments Product Manager Qualifications for your resume and career include:

• Bachelor’s degree in business, finance, or a related field
• Experience in the payments industry
• Strong communication and problem-solving skills
• Knowledge of payment processing systems and technologies
• Knowledge of financial regulations and compliance
• Knowledge of risk management and fraud prevention
• Knowledge of customer service and customer experience

Payments Product Manager Educations for your resume and career include:

• Bachelor’s degree in business, finance, or a related field
• Master’s degree in business, finance, or a related field
• Professional certifications in payments processing and payment gateway technologies
• Courses in payments processing and payment gateway technologies
• Courses in financial regulations and compliance
• Courses in risk management and fraud prevention
• Courses in customer service and customer experience
What tools help Payments Product Manager work better?
• Payment processing and payment gateway software
• Financial analytics and reporting tools
• Risk management and fraud prevention tools
• Customer service and customer experience tools
• Data analysis and visualization tools
• Project management and collaboration tools
Good tips to help Payments Product Manager do more effectively?
• Stay up to date on the latest trends and technologies in the payments industry.
• Develop relationships with payment providers to ensure the best possible payment processing services.
• Analyze data to make informed decisions about payment products and services.
• Implement risk management and fraud prevention measures to protect customer data.
• Monitor payment processing systems and technologies to ensure they are secure and up to date.
• Provide excellent customer service and customer experience to ensure customer satisfaction and loyalty.
• Integrate payment processing and payment gateway technologies to ensure seamless transactions.
Common Payments Product Manager interview questions?
• What experience do you have in the payments industry?
• How do you stay up to date on the latest trends and technologies in the payments industry?
• What strategies do you use to increase customer satisfaction and loyalty?
• How do you ensure compliance with financial regulations?
• What risk management and fraud prevention measures do you implement?
• How do you integrate payment processing and payment gateway technologies?
• How do you test payment processing and payment gateway APIs?
• What customer service and customer experience strategies do you use?