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Payments Associate Jobs in Massachusetts

Senior Director, Disputes & Payments
By Upwork At Massachusetts, United States
Progressive people management, with experience building and developing high-performing teams.
Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency
Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.
Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.
Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.
You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

Are you looking for an exciting opportunity to join a dynamic team and help shape the future of payments? We are looking for a Payments Associate to join our team and help us revolutionize the payments industry. You will be responsible for managing and processing payments, ensuring accuracy and timeliness of payments, and providing excellent customer service. If you have a passion for payments and a drive to make a difference, this is the job for you!

Overview A Payments Associate is responsible for processing payments for customers and ensuring that all payments are accurate and timely. They are responsible for reconciling payments, processing refunds, and resolving payment issues. They must have excellent customer service skills and be able to work with customers to resolve payment issues. Detailed Job Description A Payments Associate is responsible for processing payments for customers and ensuring that all payments are accurate and timely. They must be able to process payments in a variety of forms, including credit cards, checks, and electronic transfers. They must be able to reconcile payments and process refunds when necessary. They must also be able to work with customers to resolve payment issues and provide excellent customer service. Job Skills Required
• Excellent customer service skills
• Knowledge of payment processing systems
• Ability to reconcile payments
• Ability to process refunds
• Ability to resolve payment issues
• Attention to detail
• Ability to work independently
• Ability to work with a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in a customer service or payment processing role
• Knowledge of payment processing systems
• Ability to work with a variety of payment methods
• Excellent communication and problem-solving skills
Job Knowledge
• Knowledge of payment processing systems
• Knowledge of customer service principles
• Knowledge of accounting principles
• Knowledge of banking regulations
• Knowledge of applicable laws and regulations
Job Experience
• Previous experience in a customer service or payment processing role
• Previous experience in a banking or financial institution
Job Responsibilities
• Process payments for customers in a timely and accurate manner
• Reconcile payments and process refunds when necessary
• Work with customers to resolve payment issues
• Provide excellent customer service
• Ensure compliance with applicable laws and regulations
• Maintain accurate records of payments and customer information
• Monitor payment processing systems for accuracy and efficiency