Pawtucket Red Sox Fan Services Representative Jobs

Previous supervisory, management experience preferred

Functionally competent computer skills related to Excel, Word, and PowerPoint, with TMW knowledge

Knowledge acquired through 5 to up to 7 years of work experience

Certification Requirements (Driver’s License, Professional Certification, etc.): Class A CDL

Possess strong verbal, analytical, listening, and written communication skills

2 years of education beyond high school in college or technical school

Assist in hiring, training and management of call center seasonal staff.

Excellent verbal, written, and interpersonal communication skills required, with excellent organizational, planning abilities

Train and manage Quality Control Teams and Guest Service Booth Staff.

Manage Guest Services Booths as well as Designated Driver and First Game certificate programs.

Perform other functions and activities as directed by the Assistant Director, Fan Experience.

Previous Guest Services experience preferred

Ensure concerns are addressed and communicated to management

Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the fan experience

Possess strong listening skills including the ability to empathize with our guests and people in our community

Demonstrate excellent oral and written communication skills

Possess excellent organizational record keeping and planning skills

Greet fans and provide them with McCoy Stadium information (directions, club history, policies and procedures, etc.)