Behavioral Health Advocate (Remote)
By Independence Blue Cross At , Philadelphia, 19103
Utilizes critical thinking skills and asks probing questions to identify customer needs and support their healthcare and benefit journey.
Has working knowledge and experience in own discipline.
Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
Adheres to organizational policies and procedures, including a designated quiet workspace and appropriate internet speed to work remotely.
Continues to build knowledge of the organization, processes, and customers.
2 – 4 years of experience related to customer advocacy.

Are you passionate about helping others? Do you have a knack for understanding complex medical information? We are looking for a Patient Health Advocate to join our team and provide support to patients and their families. As a Patient Health Advocate, you will be responsible for helping patients navigate the healthcare system, providing education on health topics, and advocating for the best possible care. If this sounds like the perfect job for you, apply now!

Overview A Patient Health Advocate is a professional who works with patients to ensure they receive the best possible care and treatment. They are responsible for helping patients understand their medical condition, providing resources and support, and advocating for their rights. They may also provide education and counseling services to help patients make informed decisions about their health. Detailed Job Description Patient Health Advocates are responsible for providing support and guidance to patients and their families. They work with patients to ensure they receive the best possible care and treatment. They provide resources and support to help patients understand their medical condition and make informed decisions about their health. They also advocate for their rights and provide education and counseling services. Patient Health Advocates must be knowledgeable about medical terminology, treatments, and procedures. They must be able to communicate effectively with patients, families, and healthcare providers. They must also be able to assess patient needs and develop individualized plans of care. Job Skills Required
• Knowledge of medical terminology, treatments, and procedures
• Ability to assess patient needs and develop individualized plans of care
• Excellent communication and interpersonal skills
• Ability to provide emotional support and guidance to patients and families
• Ability to advocate for patient rights
• Knowledge of healthcare resources and services
• Ability to provide education and counseling services
Job Qualifications
• Bachelor’s degree in a healthcare-related field
• Certification in patient advocacy or healthcare management
• Experience working in a healthcare setting
• Knowledge of healthcare laws and regulations
• Ability to work independently and as part of a team
Job Knowledge Patient Health Advocates must have a thorough understanding of medical terminology, treatments, and procedures. They must also be knowledgeable about healthcare laws and regulations, healthcare resources and services, and patient rights. Job Experience Patient Health Advocates must have experience working in a healthcare setting. They must also have experience assessing patient needs and developing individualized plans of care. Job Responsibilities
• Provide support and guidance to patients and their families
• Advocate for patient rights
• Assess patient needs and develop individualized plans of care
• Provide education and counseling services
• Communicate effectively with patients, families, and healthcare providers
• Monitor patient progress and provide follow-up care
• Maintain patient records and documentation