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Patient Experience Representative Jobs in Arizona

Patient Experience Representative Jobs
By CHOICE Healthcare Services At Tucson, AZ, United States
Document in patient management system and shared tracking files the results of contact.
Excellent compensation and comprehensive benefit package
1+ years of customer service experience, preferably in a call center environment
Position is 100% remote and we provide equipment and ongoing support.
Patient Experience Representative (Bilingual in Spanish preferred)
Care for your wellbeing and work-life balance
Patient Experience Representative Jobs
By CHOICE Healthcare Services At Gilbert, AZ, United States
Document in patient management system and shared tracking files the results of contact.
Excellent compensation and comprehensive benefit package
1+ years of customer service experience, preferably in a call center environment
bilingual in Spanish Patient Experience Representative
Care for your wellbeing and work-life balance
Fun and supportive team dynamic with events and celebrations
Patient Experience Representative Jobs
By Yuma Regional Medical Center At Yuma, AZ, United States

3+ years of customer service experience

Physical Requirements and working conditions for this position will be provided to you upon interview.

Are you passionate about providing excellent customer service? We are looking for a Patient Experience Representative to join our team and help create a positive experience for our patients. If you have a friendly and professional attitude, come join us!

Overview A Patient Experience Representative is responsible for providing excellent customer service to patients and their families. They are responsible for ensuring that all patient needs are met and that the patient experience is positive. They must be able to communicate effectively with patients, families, and other healthcare professionals. Detailed Job Description A Patient Experience Representative is responsible for providing excellent customer service to patients and their families. They must be able to answer questions, provide information, and assist with any needs that the patient may have. They must be able to communicate effectively with patients, families, and other healthcare professionals. They must be able to provide a positive patient experience by providing a friendly and helpful attitude. They must be able to handle difficult situations with tact and professionalism. They must be able to maintain patient confidentiality and adhere to HIPAA regulations. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to handle difficult situations
• Knowledge of HIPAA regulations
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to work independently
• Ability to work as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous healthcare experience is preferred
Job Knowledge
• Knowledge of HIPAA regulations
• Knowledge of medical terminology
• Knowledge of customer service principles
• Knowledge of patient rights and responsibilities
Job Experience
• Previous customer service experience
• Previous healthcare experience is preferred
Job Responsibilities
• Provide excellent customer service to patients and their families
• Answer questions and provide information
• Assist with any needs that the patient may have
• Communicate effectively with patients, families, and other healthcare professionals
• Provide a positive patient experience
• Handle difficult situations with tact and professionalism
• Maintain patient confidentiality and adhere to HIPAA regulations
• Assist with other duties as assigned