Manager Of Customer Advocacy
By Palmetto At Charlotte, NC, United States
Minimum 3-5 years of experience; 2 years in a team lead or manager role
Manage proactive engagement strategy with community specialists on review sites and social media.
You’ve got a passion for customer engagement, with a mind for logistics, balancing customer experience with operational efficiency.
Knowledge of the construction or solar industry preferred
Ensure proactive outreach occurs to all NPS detractors and passives in less than 2 hours.
Engage in evolving the Voice of Customer program and work with cross-functional teams to build a strategic roadmap

Are you passionate about helping others? Do you have a knack for problem-solving? We are looking for a Patient Advocacy Manager to join our team and make a difference in the lives of our patients. As a Patient Advocacy Manager, you will be responsible for providing support and guidance to patients and their families, advocating for their rights, and ensuring they receive the best possible care. If you are an organized, compassionate individual with excellent communication skills, we want to hear from you!

Overview The Patient Advocacy Manager is responsible for providing support and advocacy to patients and their families. They are responsible for ensuring that patients receive the best care possible, and that their rights and interests are protected. They work closely with healthcare providers, insurance companies, and other stakeholders to ensure that patients receive the best care possible. Detailed Job Description The Patient Advocacy Manager is responsible for providing support and advocacy to patients and their families. They are responsible for ensuring that patients receive the best care possible, and that their rights and interests are protected. They work closely with healthcare providers, insurance companies, and other stakeholders to ensure that patients receive the best care possible. They are also responsible for providing information and resources to patients and their families, and for advocating on their behalf. Job Skills Required
• Excellent communication and interpersonal skills
• Knowledge of healthcare systems and policies
• Ability to work independently and as part of a team
• Ability to work with diverse populations
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of patient rights and advocacy
• Knowledge of medical terminology
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in healthcare, social work, or a related field
• Previous experience in patient advocacy or a related field
• Knowledge of healthcare systems and policies
• Ability to work independently and as part of a team
• Ability to work with diverse populations
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of patient rights and advocacy
• Knowledge of medical terminology
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of healthcare systems and policies
• Knowledge of patient rights and advocacy
• Knowledge of medical terminology
• Knowledge of relevant laws and regulations
• Knowledge of healthcare providers and insurance companies
Job Experience
• Previous experience in patient advocacy or a related field
• Experience working with diverse populations
• Experience working with healthcare providers and insurance companies
• Experience working with patients and their families
Job Responsibilities
• Provide support and advocacy to patients and their families
• Ensure that patients receive the best care possible
• Provide information and resources to patients and their families
• Advocate on behalf of patients and their families
• Work closely with healthcare providers, insurance companies, and other stakeholders
• Monitor patient care and ensure compliance with laws and regulations
• Develop and implement patient advocacy