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Parts Customer Care Rep Jobs in Massachusetts

Customer Care Rep Ii
By Boston Scientific At Quincy, MA, United States
2 Year with High School degree/diploma, or An equivalent combination of education/work experience
Ability to work remotely as needed
Excellent communication and organizational skills
Service Cloud Knowledge a plus
Knowledge of SAP and Microsoft Office tools a plus
Ability to work as part of a team

Are you looking for a job that offers a great work-life balance and the opportunity to help customers? Look no further! We are looking for an experienced and enthusiastic Customer Care Representative to join our team. You will be responsible for providing excellent customer service, resolving customer inquiries, and providing product information. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

Overview:

Parts Customer Care Reps are responsible for providing customer service to customers who are purchasing parts for their vehicles. They must be knowledgeable about the parts they are selling, be able to answer customer questions, and provide excellent customer service.

Detailed Job Description:

Parts Customer Care Reps are responsible for providing customer service to customers who are purchasing parts for their vehicles. They must be knowledgeable about the parts they are selling, be able to answer customer questions, and provide excellent customer service. They must also be able to process orders, handle returns, and provide technical support. They must be able to work with customers to ensure that they are satisfied with their purchase.

What is Parts Customer Care Rep Job Skills Required?

• Excellent customer service skills
• Knowledge of automotive parts and accessories
• Ability to process orders and handle returns
• Ability to provide technical support
• Ability to work with customers to ensure satisfaction
• Ability to use computer systems and software
• Excellent communication and interpersonal skills

What is Parts Customer Care Rep Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of automotive parts and accessories
• Ability to use computer systems and software

What is Parts Customer Care Rep Job Knowledge?

• Knowledge of automotive parts and accessories
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of sales and marketing principles

What is Parts Customer Care Rep Job Experience?

• Previous customer service experience
• Previous experience in automotive parts and accessories

What is Parts Customer Care Rep Job Responsibilities?

• Provide excellent customer service to customers
• Answer customer questions and provide technical support
• Process orders and handle returns
• Work with customers to ensure satisfaction
• Use computer systems and software to process orders
• Maintain customer records and update customer information
• Monitor inventory levels and order parts as needed