Noc Networking/Security (Overnight)
By Granite Telecommunications At , Lincoln
· Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
· Understanding of agile task management and project operations
· Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
· 1-2 years in a technical support related role, or equivalent experience
· Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
· Ability to provide a high level of customer support to improve customer experience