Overnight Operations Supervisor Jobs in Indiana , Employment

Are you looking for an exciting opportunity to lead a team of overnight operations staff? We are seeking an experienced Overnight Operations Supervisor to join our team and ensure the smooth running of our operations. You will be responsible for managing staff, overseeing operations, and ensuring safety and security protocols are followed. If you have the skills and experience to take on this challenging role, we want to hear from you!

Overview The Overnight Operations Supervisor is responsible for overseeing the operations of a business during the overnight shift. This includes managing staff, ensuring customer satisfaction, and ensuring that all operations are running smoothly. The supervisor must also ensure that all safety and security protocols are followed. Detailed Job Description The Overnight Operations Supervisor is responsible for overseeing the operations of a business during the overnight shift. This includes managing staff, ensuring customer satisfaction, and ensuring that all operations are running smoothly. The supervisor must also ensure that all safety and security protocols are followed. The supervisor will be responsible for scheduling staff, monitoring staff performance, and providing feedback and guidance. The supervisor will also be responsible for ensuring that all operational procedures are followed, and that all customer service standards are met. The supervisor will also be responsible for resolving customer complaints and issues. Job Skills Required

• Excellent communication and interpersonal skills

• Ability to manage and motivate staff

• Ability to handle customer complaints and issues

• Knowledge of operational procedures and customer service standards

• Knowledge of safety and security protocols

• Ability to work independently and as part of a team

• Ability to work in a fast-paced environment

• Ability to multitask and prioritize tasks

• Ability to work overnight shifts

Job Qualifications

• High school diploma or equivalent

• Previous experience in a supervisory role

• Previous experience in a customer service role

• Previous experience in an operations role

• Knowledge of safety and security protocols

• Knowledge of operational procedures and customer service standards

Job Knowledge

• Knowledge of safety and security protocols

• Knowledge of operational procedures and customer service standards

• Knowledge of customer service principles and practices

• Knowledge of business operations

• Knowledge of staff management principles and practices

Job Experience

• Previous experience in a supervisory role

• Previous experience in a customer service role

• Previous experience in an operations role

• Previous experience working overnight shifts

Job Responsibilities

• Manage and motivate staff

• Ensure customer satisfaction

• Ensure that all operational procedures are followed

• Ensure that all customer service standards are met

• Resolve customer complaints and issues

• Monitor staff performance

• Provide feedback and guidance

• Schedule staff

• Ensure that all safety and security protocols are followed