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Overnight Member Services Representative Jobs in New Mexico

Member Services Representative Jobs
By Planet Fitness At Roswell, NM, United States
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.

Are you looking for a unique and exciting opportunity to work in the hospitality industry? We are looking for an Overnight Member Services Representative to join our team! As a Member Services Representative, you will be responsible for providing exceptional customer service to our members and guests. You will be the face of our organization and will be responsible for ensuring that our members and guests have a positive experience. If you are passionate about providing excellent customer service and have a desire to work in a fast-paced environment, then this is the job for you!

What is Overnight Member Services Representative Skill Requirements?

• Excellent customer service skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task
• Ability to handle difficult customer situations
• Ability to work with minimal supervision
• Ability to work overnight shifts

What is Overnight Member Services Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Previous experience in a retail or banking environment
• Knowledge of basic computer applications

What is Overnight Member Services Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of banking products and services
• Knowledge of banking regulations and procedures
• Knowledge of cash handling procedures

What is Overnight Member Services Representative Experience?

• Previous experience in a customer service role
• Previous experience in a retail or banking environment

What is Overnight Member Services Representative Responsibilities?

• Provide excellent customer service to members
• Assist members with banking transactions
• Process deposits, withdrawals, and loan payments
• Balance cash drawer at the end of each shift
• Answer customer inquiries and resolve customer complaints
• Maintain a clean and organized work area
• Follow all safety and security procedures