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Operations Partner Jobs in Tennessee

Partner Experience & Operations Manager
By Lyft At Nashville, TN, United States
Vendor Management: Collaborate with BPO service providers to ensure adherence to contracts, service level agreements, and continuous improvement initiatives.
Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal
Strong knowledge of tooling, IT and infrastructure requirements within the BPO industry and how to best optimize technology
Budgeting and Cost Control: Develop and manage budgets for BPO operations, monitoring expenses and optimizing resources to maintain cost-effectiveness.
7-10 years of relevant experience in a Business Process Outsourcing (BPO) or other relevant environment at a leadership level
Relevant start-up, technology, and contact center experience

Are you looking for an exciting opportunity to join a dynamic team and help shape the future of operations? We are looking for an Operations Partner to join our team and help us drive operational excellence. You will be responsible for developing and implementing operational processes, managing projects, and ensuring that our operations run smoothly and efficiently. If you are a self-starter with a passion for problem-solving and a commitment to excellence, this could be the perfect job for you!

Overview An Operations Partner is a key member of a company's operations team, responsible for managing the day-to-day operations of the business. They are responsible for ensuring that the company's operations are running smoothly and efficiently, and that all operational goals are met. Detailed Job Description An Operations Partner is responsible for overseeing the day-to-day operations of the business. This includes managing the operational processes, ensuring that all operational goals are met, and developing and implementing operational strategies. They must also ensure that the company is compliant with all applicable laws and regulations. Additionally, they must be able to identify and resolve operational issues quickly and efficiently. Job Skills Required
• Excellent organizational and problem-solving skills
• Strong leadership and communication skills
• Ability to work independently and as part of a team
• Knowledge of operational processes and procedures
• Ability to multitask and prioritize tasks
• Knowledge of applicable laws and regulations
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in business, operations, or a related field
• At least 5 years of experience in operations management
• Proven track record of successful operations management
• Knowledge of operational processes and procedures
• Ability to work independently and as part of a team
• Excellent organizational and problem-solving skills
• Strong leadership and communication skills
Job Knowledge
• Knowledge of operational processes and procedures
• Knowledge of applicable laws and regulations
• Knowledge of budgeting and financial management
• Knowledge of customer service and customer relations
• Knowledge of project management and project planning
• Knowledge of data analysis and reporting
Job Experience
• At least 5 years of experience in operations management
• Proven track record of successful operations management
• Experience in budgeting and financial management
• Experience in customer service and customer relations
• Experience in project management and project planning
• Experience in data analysis and reporting
Job Responsibilities
• Develop and implement operational strategies
• Manage the day-to-day operations of the business
• Ensure that all operational goals are met
• Monitor operational processes and procedures
• Identify and resolve operational issues quickly and efficiently
• Ensure compliance with applicable laws and regulations
• Prepare and analyze operational reports
• Develop and maintain relationships with vendors and suppliers
• Manage the budget and financial operations of the business