Performance Excellence Senior Associate
By DraftKings Inc. At Boston, MA, United States
Bachelor’s degree in business management, sport management, or related field; or equivalent education and work experience.
Ability to be objective and influential in developing others and improving the customer experience.
Strong working knowledge of Microsoft Excel and/or Google Sheets.
Experience with Lucid, Confluence, Tableau, and Snowflake or similar platforms is a plus.
What skills will you use:
Support the creation of standard work for our Fraud Ops department

Do you have a passion for operational excellence and a drive to make a difference? Join our team as an Operations Excellence Associate and help us create a culture of continuous improvement and innovation. You'll have the opportunity to work with a diverse team of professionals and use your skills to develop and implement best practices that will help us reach our goals. If you're looking for a challenging and rewarding role, this is the perfect opportunity for you!

Overview The Operations Excellence Associate is responsible for helping to ensure that the organization’s operations are running smoothly and efficiently. This role works closely with the Operations Manager to identify areas of improvement, develop and implement process improvements, and ensure that all operations are in compliance with applicable regulations. Detailed Job Description The Operations Excellence Associate is responsible for helping to ensure that the organization’s operations are running smoothly and efficiently. This role works closely with the Operations Manager to identify areas of improvement, develop and implement process improvements, and ensure that all operations are in compliance with applicable regulations. The Operations Excellence Associate will also be responsible for monitoring and analyzing operational performance, developing and implementing process improvement initiatives, and providing support to the Operations Manager. Job Skills Required
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize tasks
• Knowledge of process improvement techniques
• Knowledge of applicable regulations and standards
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in Business Administration, Operations Management, or related field
• At least two years of experience in operations management or related field
• Knowledge of Lean Six Sigma or other process improvement methodologies
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of operations management principles and practices
• Knowledge of process improvement techniques
• Knowledge of applicable regulations and standards
• Knowledge of Lean Six Sigma or other process improvement methodologies
Job Experience
• At least two years of experience in operations management or related field
• Experience in developing and implementing process improvement initiatives
• Experience in monitoring and analyzing operational performance
Job Responsibilities
• Monitor and analyze operational performance and identify areas of improvement
• Develop and implement process improvement initiatives
• Provide support to the Operations Manager
• Ensure that all operations are in compliance with applicable regulations
• Assist with the development and implementation of operational policies and procedures
• Prepare reports and presentations on operational performance
• Provide training and guidance to staff on operational processes and procedures
• Assist with the development and implementation of quality assurance programs