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Onsite Desktop Support Engineer Jobs in Arizona

Field Support Engineer (Desktop Support)
By New Era Technology At Tempe, AZ, United States
Knowledge of Incident Management, Service Request management, DEPOT model etc.
Knowledge and practical experience troubleshooting and supporting local area data networking (hardware/software/protocols and best practices).
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.
Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas.
Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

Are you looking for an exciting opportunity to use your technical skills to provide onsite desktop support? We are looking for a Desktop Support Engineer to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical support to our customers. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!

Overview Onsite Desktop Support Engineers provide technical support to end-users in an onsite environment. They are responsible for troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical assistance to users. Detailed Job Description Onsite Desktop Support Engineers are responsible for providing technical support to end-users in an onsite environment. This includes troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical assistance to users. They must be able to diagnose and resolve technical issues quickly and accurately. They must also be able to communicate effectively with users and other IT personnel. Job Skills Required
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to install and configure computer systems
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Knowledge of network protocols and security
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• A+ certification or other relevant certifications
• Knowledge of Windows and Mac operating systems
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network protocols and security
• Knowledge of Windows and Mac operating systems
• Knowledge of troubleshooting techniques
Job Experience
• At least two years of experience in a technical support role
• Experience in an onsite environment
• Experience with customer service
Job Responsibilities
• Troubleshoot hardware and software issues
• Install and configure computer systems
• Provide technical assistance to users
• Diagnose and resolve technical issues
• Communicate effectively with users and other IT personnel
• Maintain and update documentation of technical issues and resolutions