Online Call Center Rep Jobs in Oregon , Employment

Are you looking for a job that offers flexible hours and the chance to work from home? Become an Online Call Center Rep and join a team of professionals who are passionate about providing excellent customer service! With this job, you'll have the opportunity to work with a variety of customers and help them with their needs. Plus, you'll get to enjoy the convenience of working from the comfort of your own home. Don't miss out on this amazing opportunity!

Overview An Online Call Center Representative is responsible for providing customer service and technical support to customers via phone, email, and chat. They are the first point of contact for customers and must be able to handle customer inquiries, complaints, and requests in a professional and timely manner. Detailed Job Description Online Call Center Representatives are responsible for providing customer service and technical support to customers via phone, email, and chat. They must be able to handle customer inquiries, complaints, and requests in a professional and timely manner. They must be able to troubleshoot technical issues and provide solutions to customers. They must also be able to upsell products and services to customers. Job Skills Required

• Excellent customer service and communication skills

• Ability to troubleshoot technical issues

• Knowledge of customer service principles and practices

• Ability to upsell products and services

• Proficiency in using computers and related software

• Ability to work in a fast-paced environment

Job Qualifications

• High school diploma or equivalent

• Previous experience in customer service or call center

• Knowledge of customer service principles and practices

• Ability to work in a fast-paced environment

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Knowledge of customer service software

• Knowledge of call center operations

Job Experience

• Previous experience in customer service or call center

• Previous experience in a technical support role

Job Responsibilities

• Handle customer inquiries, complaints, and requests in a professional and timely manner

• Troubleshoot technical issues and provide solutions to customers

• Upsell products and services to customers

• Follow up with customers to ensure their satisfaction

• Document customer interactions in customer service software

• Maintain customer service standards and adhere to company policies and procedures