Pc Mobile Team Lead
By North Carolina Department of Revenue At Wake County, NC, United States
Author problem resolutions and submit to the knowledge management system
Experience supporting mobile devices such as iPhones with a mobile device management solution.
Experience deploying images and software with a deployment/management tool such as MECM/Config Manager
Experience creating and managing images and software packages with a deployment/management tool such as MECM/Config Manager
Experience providing technical support by phone, remote control, and in person
Willingness and ability to learn systems such as MECM/Config Manager and Mobile Device Management solutions

Are you looking for an exciting opportunity to join a dynamic mobile team? We are looking for a Customer Service Representative to join our team and provide exceptional customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing a positive customer experience. If you are passionate about customer service and have a desire to help people, then this is the job for you!

Overview:

Mobile Team Customer Service Representatives (CSRs) are responsible for providing excellent customer service to customers who are using mobile devices. They are responsible for troubleshooting technical issues, providing product information, and helping customers with their mobile device needs.

Detailed Job Description:

Mobile Team CSRs are responsible for providing excellent customer service to customers who are using mobile devices. They must be able to troubleshoot technical issues, provide product information, and help customers with their mobile device needs. They must be able to answer customer inquiries, provide technical support, and resolve customer complaints. They must also be able to provide product information and advice to customers.

What is Mobile Team Csr Job Skills Required?

• Excellent customer service skills
• Knowledge of mobile devices and related technologies
• Ability to troubleshoot technical issues
• Ability to provide product information and advice
• Ability to resolve customer complaints
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

What is Mobile Team Csr Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of mobile devices and related technologies
• Ability to troubleshoot technical issues
• Ability to provide product information and advice
• Excellent communication and interpersonal skills

What is Mobile Team Csr Job Knowledge?

• Knowledge of mobile devices and related technologies
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of product information and advice

What is Mobile Team Csr Job Experience?

• Previous customer service experience
• Previous experience working with mobile devices
• Previous experience troubleshooting technical issues

What is Mobile Team Csr Job Responsibilities?

• Provide excellent customer service to customers who are using mobile devices
• Troubleshoot technical issues
• Provide product information and advice
• Resolve customer complaints
• Answer customer inquiries
• Provide technical support
• Maintain customer records