It Business Analyst - Logistics
By Mercedes-Benz Vans, LLC (Charleston, SC) At Charleston, SC, United States
Experience in IT Demand Management/Business Consulting
Excellent Knowledge of incident and problem management
Supports and maintains internal IT processes (ex:Incident Management) and associated documentation. May improve existing approaches.
Supports thorough problem management as the coordinator after incidents including in-depth Root Cause Analysis, Countermeasures and Solution planning
Project Management (leading projects, major changes/releases or work packages)
Conducts analysis of client’s business and functional requirements and binds them with business processes