Meraki Customer Success Operations Manager Jobs

5+ years of project or program management work experience

Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage

The ability to manage multiple projects simultaneously, often with competing resources

Experience launching products is a plus

Experience with Jira is a plus

Paid Life insurance, AD&D, and disability benefits

5+ years of project or program management work experience

Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage

The ability to manage multiple projects simultaneously, often with competing resources

Experience launching products is a plus

Experience with Jira is a plus

Paid Life insurance, AD&D, and disability benefits

Project management experience leading large cross-functional projects end-to-end

Coordinate enablement and change management to the Customer Success teams

Previous experience as a Customer Success Manager a plus

Conduct and/or direct analyses to support strategic decision making, using own skills and Analytics resources

5+ yrs work experience, with 2+ in a CS Ops role (preferably in B2B SaaS)

Sales/CSM Tool administration and/or reporting experience - Gainsight a must, SFDC a plus

Implement Key Performance Indicator design, reporting, visibility, and management, and translate into an operational cadence that enables business decisions.

Oversee CS Tool management, to optimize CSM Leadership & ICs' customer visibility, prioritization, and other programs.

Collaborate with key partners across the organization (Sales Ops,Finance, GTM, Marketing, Product, etc.) on cross-functional initiatives, representing the CS organization.

Undergraduate degree or equivalent professional experience in Business, Customer Success or Operations at a SaaS company.

2+ years of experience with Salesforce reporting platform and other Customer Success tools.

Strong analytical skills and ability to drive change in a complex environment.

6+ years of experience in management consulting, finance, sales operations, business operations, or an analytical/operational role

Strong communication skills, including written and verbal communication experience with senior management

Experience leading a PMO or change management programs, and mobilizing cross-functional teams towards a common goal

6+ Experience with Excel and PowerPoint

2+ Experience working with SQL and Tableau

Experience working with or in sales teams and in SaaS businesses

6+ years of experience in management consulting, finance, sales operations, business operations, or an analytical/operational role

Strong communication skills, including written and verbal communication experience with senior management

Experience leading a PMO or change management programs, and mobilizing cross-functional teams towards a common goal

6+ Experience with Excel and PowerPoint

2+ Experience working with SQL and Tableau

Experience working with or in sales teams and in SaaS businesses

You can work independently and communicate with management effectively.

You have an interest in new product development, logistics, and inventory management.

Manage day-to-day communications with shipping carriers as needed to resolve issues.

You have exceptional organizational and follow-up skills.

You take initiative and seek increased responsibilities.

You’re eager to build and manage a team as we continue to grow.

Project and program management experience in an agile environment

Experience with delivering to partners with common Cisco Teamwork tools (Webex, SharePoint, PowerPoint etc.)

Demonstrated experience working with Sales and Customer Success Operations

Advanced skills in Microsoft Word, Outlook, and Excel

Strong interpersonal skills and able to prioritize/multi-task easily with limited supervision

Have a consistent track record in business analytics, data and reporting